Associate Vice President Customer Service Support Implementation Leader - Remote loca

About IKS Health

IKS Health takes on the chores of healthcare, reducing administrative, clinical, and operational burdens so that staff can focus on their core purpose: delivering exceptional care. Combining pragmatic technology and dedicated experts, IKS enables stronger, financially sustainable enterprises. Our Care Enablement Platform delivers data-driven value and expertise across the care journey, and IKS is a partner for clinician enterprises looking to effectively scale, improve quality, and achieve cost savings through forward-thinking solutions.

Founded in 2006, IKS Health’s global workforce supports large health systems across the United States.

IKS Health is transforming the way provider organizations manage the administrative and clinical complexities of care delivery. Our Care Enablement Platform blends advanced AI-powered automation with deep human expertise to relieve administrative burdens, improve clinical workflows, and drive financial sustainability; so clinicians can get back to what they do best.

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As AVP - Implementations, you’ll be the strategic partner and trusted advisor to our key healthcare clients. You’ll own the success of your clients - ensuring a client start that delights, sets us up for growth, and deliver measurable impact. You’ll bridge the worlds of healthcare operations and customer success, helping clients realize value through adoption, innovation, and collaboration.

If you’ve spent your career in clinic or practice operations, you know firsthand how challenging and rewarding it is to deliver great care while managing complexity. This role lets you take that experience to the next level. You’ll partner with leading medical groups and health systems to transform how care is delivered at scale and work with them to see the real impact.

You’ll use your deep understanding of clinical workflows and team dynamics to help providers achieve real improvements in financial performance, operational efficiency, and clinical outcomes. You’ll work with COOs, CIOs, CMOs, clinical leaders, clinicians, technology teams and practice managers while staying close to the heart of care delivery.

This isn’t a sales job, it’s a role where your credibility as a healthcare operator becomes the foundation for transformation. If you’re ready to influence how entire organizations deliver care, this is your platform to make that impact.

Responsible for the successful implementation and adoption of IKS clinical products and solutions with customers, physicians, and clinical staff. Will be a key contributor to the detailed implementation plans, progress tracker, and technology system/solution for managing the end‑to‑end implementation. Enable critical change management across clients (standard playbooks, handouts, FAQ’s, others). Through the process, he/she will establish successful relationships with each IKS customer assigned, which will significantly improve our opportunity for a successful implementation.

The AVP will ensure high levels of customer satisfaction and mutual success of the relationship. During the implementation phase, he/she will serve as the key conduit to resolve any issues. This role may require 50%-75% travel across the US, which includes spending time at customers’ clinics and office locations.

Drive implementations of Clinical support solutions across the enterprise for both new and existing customers

Program manage the onsite aspects of the Implementation/Onboarding Plan.

Own overall implementation from SOW signing to go‑live and ramp.

Prepare IKS and clients teams for smooth roll‑out thereafter (or re‑engage for additional specialties or departments within customers).

Ensure tight coordination and communication between IKS and client stakeholders (project lead, physicians, other leaders) and delivery team (ops, IT/IS, enabling managers, WFM, compliance etc.)

Lead all core change management, tech, and compliance enablement activities to operationalize IKS clinical solutions.

Lead, initial ‘setup’ of resource, process, and tech at client site.

Engage the client’s leadership/clinicians to configure and set…