Nurse Manager Utilization Review - Hybrid

Employment Type

Full time

Day Shift

Position Summary and Highlights

Saint Alphonsus is hiring a Utilization Review Manager to lead the Utilization Review Team in Boise, Idaho.

This role oversees daily utilization review operations, serving as the first point of escalation for issue resolution and ensuring compliance with payer and regulatory requirements. It provides supervisory leadership through scheduling, performance management, and guiding staff development while directing utilization review workflows and medical necessity evaluations. The position manages denial prevention, expedited appeals, and payer communication to secure authorizations and support reimbursement.

It also collaborates closely with Physician Advisors, CRM Managers, and the multidisciplinary team to maintain reporting and optimize departmental processes.

• Hybrid Schedule - The leader in this role can expect to work 40 hours per week Monday-Friday with a mixture of onsite work in Boise, Idaho and remote work.

• Award-Winning Culture - Saint Alphonsus Health System is recognized as one of America's Best Large Employers by Forbes. ()
• Day 1 Benefits – colleagues are eligible for our plans from their very first day of work.

• Licensed in the State of Idaho as a Registered Nurse as defined by the Idaho State Board of Nursing.
• BSN required
• 5 or more years of experience in utilization review or case management or similar required.
• 2 or more years of supervisory experience required.
• American Heart Association Basic Life Support for Health Care Provider (BLS/HCP) certification required

• Performs coaching/feedback, completes timely evaluations, and resolves staff conflict.
• Excellent communication skills and ability to form working relationships with third party payors and physicians.
• Maintains appropriate staffing/scheduling to support utilization management process and functions.
• Maintains accurate and up-to-date employee files consistent with organizational policies/practices.
• Help ensure organizational commitment to patient satisfaction. Reacts in a timely manner to resolve patient complaints and promotes customer service standards among staff.
• Help ensure effective cost/expense management.
• Excellent organization and documentation skills.
• Attends and participates in off-site meetings and/or seminars.
• Ensures compliance with policies and procedures (organizational, insurance, etc.). Helps ensure compliance with OSHA, CLIA, and State radiological safety standards as well as any other local, state, or federal mandates.
• Demonstrates ability to work independently and take initiative.
• Demonstrates knowledge and skills to competently care for all assigned age groups (Neonate, Child, Adolescent, Adult, and Geriatric as applicable).
• Research all possible payors by contacting the Insurance Verification Dept. and other resources to verify patients’ eligibility.
• Responsible for hiring, training, coaching, and evaluating personnel and directs the clinical supervision of the team either through individual or group supervision or through formal case consultations.
• Reviews necessary medical records, relaying clinical information to payors and documenting authorization.
• Obtains authorization from insurance companies, documents result and notifies appropriate staff.
• Interacts with health care providers to identify medical necessities and appropriateness of admission to the inpatient setting and provides feedback to staff on appropriate documentation to support the need for admission.
• Responds to patient and patient's family by answering their questions regarding the patient's ongoing benefits during his/her inpatient treatment.
• Assists Insurance Verification in determining coverage issues that may affect patient's decisions to voluntarily admit to this facility.
• Maintains a strong relationship with insurance payers to facilitate discussions regarding authorization approvals.
• Assists in obtaining insurance authorization when clinical information is required.
• Serve as a liaison between the hospital and external payers on issues related to severity of illness and intensity of service…