Vice President, Practice Operations; Eastern Region

Location: Remote Position

Pay Range: $ - $

The Vice President, Practice Operations provides senior-level leadership and operational oversight for oncology practice operations across a multi-site, multi-disciplinary care delivery platform. This role is responsible for translating organizational strategy into scalable, high-performing practice operations while ensuring exceptional patient experience, regulatory compliance, financial discipline, and clinical partnership alignment.

• Provide operational leadership and oversight for oncology practices across multiple markets and sites of care.
• Ensure consistent execution of operational standards, workflows, and best practices while allowing for appropriate local adaptation.
• Establish and monitor KPIs related to access, throughput, patient experience, staffing productivity, and operational efficiency.
• Identify operational risks and performance gaps; develop and execute corrective action plans.
• Support growth initiatives including new provider onboarding, service line expansion, and site openings.

• Serve as a strategic operational partner to physician leaders, medical directors, and advanced practice providers.
• Collaborate with clinical leadership to align operational workflows with evidence-based care models and quality standards.
• Support physician engagement by balancing operational efficiency with patient-centered care delivery.
• Facilitate effective communication and issue resolution between practices and enterprise leadership.

• Partner with finance leadership to manage practice-level budgets, labor models, and cost controls.
• Drive productivity optimization across front-office, clinical support, and infusion operations.
• Support revenue cycle performance through coordination with billing, coding, and reimbursement teams.
• Evaluate operational and staffing models to improve margin performance without compromising quality of care.

• Ensure compliance with federal, state, and local regulations governing oncology and infusion services (e.g., OSHA, HIPAA, CMS).
• Support accreditation readiness and ongoing compliance for oncology-specific programs and certifications.
• Promote a culture of safety, quality, and continuous improvement across all practice operations.
• Address operational issues related to patient complaints, incidents, and risk mitigation in partnership with quality teams.

• Lead, coach, and develop regional and practice-level operational leaders.
• Ensure effective workforce planning, staffing models, and succession planning.
• Foster a high-performance, accountable culture aligned with organizational values.
• Partner with Human Resources on performance management, employee engagement, and retention strategies.

• Execute enterprise initiatives impacting practice operations, including technology implementations, workflow redesign, and care model transformation.
• Support integration of acquired practices and alignment to enterprise standards.
• Lead change management efforts to ensure adoption, sustainability, and measurable outcomes.
• Provide operational insights and recommendations to senior leadership to support long-term growth strategies.

• Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or a related field required.
• Master's degree (MBA, MHA, MPH, or similar) strongly preferred.

• Minimum of 8-10 years of progressive healthcare operations leadership experience, with at least 5 years in oncology, multi-specialty, or complex ambulatory care environments.
• Demonstrated experience leading multi-site operations and managing senior-level leaders.
• Experience supporting physician-led practices and clinically integrated care models.

• Strong understanding of oncology practice operations, infusion services, and ambulatory care workflows.
• Proven ability to lead through influence and partnership rather than direct authority.
• Financial acumen with experience managing budgets, productivity models, and operational KPIs.
• Excellent communication, change management, and problem-solving skills.
• Ability to operate effectively in a fast-paced, growth-oriented healthcare organization.

Travel: 0-25%