Support Specialist - Registered Dietitian - Part Time, Remote, PM Shift

Overview

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor.

The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our outcomes and treatment approach ip.health.

Founded in 2019, Equip has been fully virtual since inception and values a diverse, engaged team. Recognitions include Time’s 2023 influential companies list and awards from Linked In and Lattice.

The Meal Support Specialist will provide direct support to caregivers of Equip patients by offering guidance for meal-related questions and challenges. This includes meal planning recommendations, answering nutrition questions, and coaching caregivers in navigating mealtimes, including skills and strategies for responding to behavioral challenges.

• Via a chat hotline, answer inquiries related to meal planning, nutritional needs, and behavioral challenges in a timely, professional, and supportive manner aligned with patients’ individualized treatment and meal plans and Equip protocols.
• Escalate or convert complex inquiries to phone or video support for timely resolution.
• Monitor the chat queue to ensure timely responses, prioritizing multiple conversations while maintaining quality and professionalism.
• Complete administrative tasks including documentation of interactions and messaging triage/response as appropriate.
• Maintain patient confidentiality and adherence to all company policies and procedures.
• Deliver on response time, resolution, and satisfaction SLAs.
• Participate in required training and internal meetings.
• Perform other duties as assigned.

• Minimum of a bachelor’s degree from a US accredited university and coursework approved by the Accreditation Council for Education in Nutrition and Dietetics (ACEND) with an RDN credential.
• Licensed RDN required; eating disorder experience preferred.
• Exposure to family-based eating disorder treatment approaches and providing meal support preferred.
• Strong communication and collaboration skills with diverse teams.
• Experience working on interdisciplinary teams.
• Organized and results-driven with the ability to balance business needs and clinical priorities.
• Comfortable in a fast-paced environment with rapid change and innovation.

• Minimum of 4 shifts per week, primarily afternoon/evening
• At least one weekend shift (Saturday or Sunday) required per week
• Primary shift: 2:00pm–9:00pm EST
• Morning shifts (8:00am–2:00pm EST) occasionally available for flexibility
• Occasional schedule adjustments for clinical coverage

• Compensation:
  Hourly $35
• Employee Assistance Program (EAP), a company-paid resource for mental health, legal services, financial support, and more
• 401K Retirement Plan

• $50/month stipend to cover home internet expenses
• Company Laptop

Work is performed 100% from home with no travel requirement. This is a stationary position that requires the ability to operate standard office equipment and keyboards, and to communicate by telephone. Sit or stand as needed.

Equip’s diversity, equity, inclusion, and belonging (DEIB) are woven into everything we do. We are committed to equitable access and an accessible hiring process. If you require a reasonable accommodation to complete your application, please contact our People team at accommodationslth.

As an equal opportunity employer, we provide equal opportunity in all aspects of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, or any other legally protected classification. We value a diverse workforce and strive to reflect the communities we serve.