Director of Front-End Revenue Cycle

US Orthopaedic Partners (USOP) is seeking a dynamic and results-driven Director of Front-End Revenue Cycle to lead enterprise-wide front-end RCM operations across multiple practices.

This role will oversee:

• Eligibility & Benefits Verification
• Prior Authorization
• Patient Cost Estimation
• Financial Counseling
• Point-of-Service Collections
• RCM-related Customer Service

The ideal candidate is a strong operational leader with experience driving process standardization, building scalable SOPs, leading change, and delivering measurable financial outcomes.

Duties & Responsibilities:

• Lead and standardize front-end RCM operations across all practices
• Develop and implement SOPs for eligibility, authorizations, estimations, and collections
• Improve clean claim rate and reduce front-end denials
• Enhance POS collections and patient financial engagement
• Build performance dashboards and monitor KPIs
• Partner with operations, providers, and vendors to drive efficiency and accountability
• Lead organizational change initiatives to consolidate and optimize workflows

This position is critical to:

• Improving cash flow predictability
• Reducing denials and downstream AR burden
• Enhancing patient financial transparency
• Standardizing enterprise RCM infrastructure
• Supporting private equity value creation

Requirements & Qualifications:

• Bachelor's degree required (Master's preferred)
• 8+ years of progressive RCM leadership experience
• Deep knowledge of eligibility, prior authorization, patient estimations, and collections
• Experience in multi-site healthcare environments preferred
• Strong analytical, operational, and leadership skills

Physical Demands & Working Conditions:

• Professional office or remote work environment
• May require travel to practice locations and corporate offices
• Fast-paced, deadline-driven environment
• Interaction with cross-functional leadership, providers, vendors, and operational teams
• Flexibility to manage competing priorities and enterprise initiatives

The duties and responsibilities described are not a comprehensive list and other tasks not mentioned here may be required. The scope of any job may change if necessary due to business demands.

Equal Opportunity Employer

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