Administrator, Healthcare Administration, Healthcare

Surrey and Borders Partnership NHS Foundation Trust

The closing date is 16 March 2026

We are seeking to recruit a highly motivated and experienced part-time Band 4 Administrator to work in the Community Eating Disorder Services. The role will be 22.5 hours across 3 days a week, to be agreed.

You will be joining a busy, friendly and dedicated clinical team working alongside experienced administrators who will offer you support and training. The administrative team are highly valued and ensure the smooth running and efficiency of the service. The role is demanding and you will need to be highly organised and able to work well under pressure.

Alongside colleagues you will be expected to manage the processing of referrals into the service within very tight time frames, which include producing letters, managing databases and patient information systems efficiently. This is a front‑line role and you will be working directly with clinicians, and their patients and families, welcoming them into the service, as well as liaising with the public, GPs and other professionals by telephone and email.

You will report to and be well supported by the team Business Lead and Service Manager.

The Child and Adolescent team is based in Epsom, Surrey and our core working hours are Monday to Friday from 09.00 to 17.00 excluding Bank Holidays.

• To exercise judgement with regards to patient enquiries assessing urgency and taking appropriate action.
• To present complex information in a range of formats, including verbally and through the use of information technology.
• To support team members in liaising with young people, their families, carers, secretaries, GPs and other relevant care agencies.
• Receive and process referrals to the relevant clinician and systems.
• Provide day‑to‑day supervision and monitoring of workload.
• Update case notes on the patient record system as required.
• Undertake regular managerial supervision and appraisal of administrators within the team, in conjunction with Band 5, if applicable.
• Provide secretarial support to the team, as required, i.e. arranging meetings, diary management, monitoring cover arrangements, logging incidents onto DATIX, etc.
• Book appointments on the patient record system for clinics and individual consultations.
• Answer telephone calls and relay any messages in a timely manner.
• Create bespoke documents for the team, such as leaflets.

Applicants must have the right to work in the UK for the duration of the role.

Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.

We are one of the top 10 mental Health, Learning Disability and Community Trusts to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.

We look forward to receiving your application!

• NVQ Level 4 in Business Administration or equivalent demonstrable experience in a similar role with a proven track record of success

• Minimum of 2 years’ experience of working in a busy office environment
• Significant experience of clerical and administrative work requiring a high degree of accuracy and working in accordance with policies/procedures
• Experience of working as part of a team as well as under own initiative
• Experience in the use of Microsoft Office or equivalent and database entry

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Surrey and Borders Partnership NHS Foundation Trust