Clinical Outcomes Manager - Population Health - Florence, SC

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Bon Secours

Reports to

Title:

Director Clinical Population Health Outcomes
# of Direct Reports: 0

This position is primarily remote/work from home, but the hire must be local to support the Florence, SC market (up to 25% of time onsite).

Provides in‑person guidance and support to the providers, care teams, and affiliates in clinical integration initiatives that support the quadruple aim and allow the organization to thrive in a value‑based health care model. Key responsibilities include proactively maintaining a deep understanding of the key drivers for each practice, translating the data to insights for the practices, collaboratively identifying actionable steps for improvement through a Plan‑Do‑Study‑Act (PDSA) process improvement model, and coaching care teams in process improvements, clinical integration, and outcomes.

• Completes in‑person and virtual rounds in the practices on a regular basis to communicate status reports, key drivers of change, leading or lagging indicators, and provides insights to providers and practices.
• Manages the review of clinical outcomes, patient panel management, and performance metrics for affiliates and employed physicians in the assigned market or region’s network.
• Partners with providers and care team members to implement evidence‑based protocols and other improvement initiatives based on insights, monitors ongoing progress, documents supports, identifies resources, and engages the care delivery team.
• Maintains a professional role model in practice transformation and under leadership guidance, effectively engages and educates regional stakeholders on the elements, measures, tasks, and tools to support various practice improvement activities.
• Conducts provider orientation and facilitates onboarding and off‑boarding of providers into the assigned network as related to panel management and other clinical integration key initiatives.
• Supports, encourages, and works closely with providers, their care teams and regional practice leaders to implement process and quality improvement activities and workflows necessary for successful participation in value‑based agreements.
• Collaborates with regional and practice staff to facilitate market implementation of assigned network initiatives and facilitates process improvement activities in support of clinical integration initiatives.
• Conducts chart audits in support of annual quality composite audits with affiliates not on Epic to support Mercy Health Select and any other future distributions and chart reviews or quality audits under the direction of system or regional clinical leadership for the purposes of supporting quality patient care and success in current and future initiatives.
• Facilitates provider remediation tracking and activities in collaboration with assigned network leadership and the assigned medical and quality leadership.
• Effectively engages in relationship management to support the ministry outcomes and delivery of care.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job‑related duties as required by their supervisor, subject to reasonable accommodation.

Current RN Licensure accredited by Commission on Collegiate Nursing Education (CCNE), Accreditation Commission for Education in Nursing (ACEN), or Commission for Nursing Education Accreditation (CNEA) (preferred).

• BSN – Bachelor of Science Nursing or related healthcare field (required).
• MSN – Master of Science Nursing, MBA, or Master’s degree in a related healthcare field (preferred).

• 5 years of experience in a healthcare setting including ambulatory…