Front Office & Intake Specialist

About Trust2

Change

Trust2

Change is a growing trauma-informed outpatient behavioral health practice committed to providing compassionate and high-quality care for individuals facing challenges such as anxiety, depression, trauma, relationship issues, identity concerns, and life transitions. The practice specializes in supporting clients from diverse backgrounds, including LGBTQIA+ individuals and those impacted by cultural, racial, or identity-based experiences. With a team of experienced therapists, Trust2

Change uses evidence-based approaches to create a safe, affirming, and culturally responsive environment for healing. The organization emphasizes collaboration between therapy and medication management to deliver ethical, personalized care and ensure meaningful outcomes. As a practice, Trust2

Change is dedicated to increasing community access to top-quality mental health services while fostering a culture of care for clients and providers alike.

As we continue to expand, we are seeking a dependable and growth-oriented Front Office & Intake Specialist to serve as the first point of contact for our clients and referral partners.

This is a full-time hybrid Front Office & Intake Specialist role based in Peachtree Corners, GA, with some flexibility to work from home. The role involves managing front-office responsibilities, including answering phone calls, greeting clients, and scheduling appointments. Additionally, the Front Office & Intake Specialist will provide exceptional customer service, handle initial client intakes, and support the practice's administrative functions.

This role is ideal for someone with healthcare front desk experience who is seeking long-term growth within a behavioral health practice.

• Respond to new client inquiries via phone, email, and online platforms
• Schedule intake appointments and verify basic insurance benefits
• Track referral sources and intake activity
• Ensure client profiles and intake paperwork are completed accurately

• Answer and manage incoming phone calls
• Monitor shared email inboxes
• Greet clients during in-office days
• Check and manage the mailbox
• Maintain an organized and professional front desk environment

• Assist clients with scheduling questions and documentation needs
• Support completion of payment profiles and required forms
• Coordinate with clinical and billing teams as needed

• Post approved content on social media platforms
• Assist with group and workshop promotions
• Support monthly newsletter distribution

• High School Diploma or GED
• Minimum 2 years of front desk experience
• Healthcare or medical office experience preferred
• Strong customer service and phone communication skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks in a fast-paced environment

• Bachelor’s degree in Psychology, Business Administration, Healthcare Administration, or related field
• Behavioral health or mental health office experience
• Experience with EHR systems
• Basic understanding of insurance verification processes
• Familiarity with professional social media platforms
• Bilingual English and Spanish strongly preferred

• $18–$20 per hour, depending on experience
• Full-time (40 hours per week)
• 40 hours of Paid Time Off annually (10 hours accrued per quarter)
• 40 hours of Sick Leave annually (10 hours accrued per quarter)
• Paid day off on your birthday
• Observance of all Federal holidays
• Healthcare reimbursement stipend
• Personal development and training reimbursement
• 6-month performance review with opportunity for compensation adjustment
• Growth pathway toward Office Manager as the practice continues to expand

• Professional and personable
• Organized and proactive
• Solution-oriented
• Interested in long-term growth within a behavioral health setting
• Comfortable taking ownership of intake processes and client experience

If you are interested in joining a growing practice where your role will directly impact client care and operational efficiency, we encourage you to apply.