Bilingual Virtual Assistant Agency Healthcare Chiropractic

Required Coverage

• Monday – Friday: 8:00 AM – 7:00 PM (Eastern Time)
• Saturday: 8:00 AM – 1:30 PM (Eastern Time)
• Agency staff may operate from any time zone, provided quality coverage aligns with Eastern Time.

• Agency must provide bilingual English & Spanish‑speaking virtual assistants
• Strong verbal communication skills
• Experience in healthcare, medical scheduling, or chiropractic offices preferred
• Ability to handle high call volumes professionally
• Familiarity with HIPAA‑compliant communication practices
• Experience using EHR systems (Chiro Touch preferred; training provided)
• Ability to generate daily/weekly activity reports

• Answering inbound calls for multiple clinic locations
• Scheduling patients (health insurance, personal injury, cash patients)
• Understanding deductibles and copays (training provided)
• Managing and updating appointment calendars
• Calling patients from “floating lists” to schedule appointments
• Responding to text messages
• Communicating urgent updates to clinic offices (e.g., late arrivals)
• Documenting all communication accurately in Chiro Touch
• Providing regular reporting on:
  • Calls handled
  • Appointments scheduled
  • Follow‑up outcomes

• Structured staffing and backup coverage
• Consistent quality control processes
• Clear management structure
• Ongoing communication with clinic leadership
• Scalable support as we grow

Please provide:

• Agency overview
• Location(s) of staff
• Experience in healthcare support
• Pricing structure (hourly or monthly retainer)
• Staffing model (dedicated VA vs pooled team)
• References (if available)

This is a remote position.