Advisor-NY Connects

Description

Lifespan is a trusted, mission-driven, regional nonprofit dedicated to helping older adults take on the challenges and opportunities of longer life. We are a great place to work where staff can grow personally and professionally in a supportive and inclusive environment. Lifespan is committed to making our agency a great place to work, where our staff can grow professionally while also prioritizing employee wellness.

Non-exempt, full time or part time

$19.50 to $21.00/hr

Advisors triage calls which come to NY Connects to help the customer access and be aware of long-term support services and public benefit entitlements. There are typically no caseloads (some customers do need short-term follow-up support) and there are no after hours or on call responsibilities. The NY Connects team works with a hybrid remote work model—one week at home, one week at Lifespan’s main offices which are located in Brighton.

Hybrid remote is dependent upon home technology compatibility with phone app and is considered only after staff have completed successful training period, which is typically 4-6 months from hire date.

• Provide unbiased information and guidance to older adults, persons with disabilities, caregivers, and allied professionals through the Lifespan NY Connects helpline.
• Assess needs and help with referrals, completing applications, locating resources, etc.
• Share information, in a professional, non-judgmental, and culturally appropriate manner, about programs and services that support an individual’s independence, choice, and self-determination.
• Complete database documentation in an accurate, timely fashion.
• Maintain a professional knowledge of services and meet core skill competencies. Participate in agency learning opportunities, cultural competency, and corporate compliance training. NY Connects Advisors are also required to complete CADER Information and Assistance and Options Counselling Certificate programs within time frames designated by NYSOFA.
• Other relevant duties as assigned by the supervisor.

Education:

Bachelor’s in Social Work or equivalent degree.

Experience:

Two years in human services or case management, with at least one year in Aging or Disability.

• Must have knowledge of public benefits and community-based long-term supports and services (e.g. Medicaid, SNAP, Social Security).

• Ability to work in-office with a team
• Proficiency with Microsoft Office products and Zoom
• Strong organizational skills
• Excellent verbal and written communication skills
• Ability to work in multi-cultural situations
• Ability to handle stressful situations in a professional and respectful manner

If working 37.5 hours, the following benefits are available:

• Vacation (21 days)
• Sick (10 days)
• Personal Time (3 Days)
• Holidays (11)
• Medical Insurance (3 options)
• Dental Insurance (2 options)
• Vision (2 options)
• Flexible Spending Account
• Health Savings Account with company contribution
• 403(b) Retirement Program

If working less than 37.5 hours, accrued time is pro-rated.

Salary/Hourly Rate:
Multiple factors will be considered for salary/hourly determination including years of relevant service, skills required, education, and internal equity.

Lifespan is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, gender identity/expression or any other protected characteristic. Lifespan will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical and mental limitations of qualified employees and applicants with disabilities.

Open until Filled