Care Management Support Coordinator II - McAllen and Corpus Christi, Texas Remote

Care Management Support Coordinator II

Location: Remote (McAllen and Corpus Christi, TX residents ONLY)

Pay Rate: Starting at $18.50/hour (based on experience)

Schedule: Monday-Friday | 9:00 AM - 5:00 PM

Overtime: Available as needed

Dean's Professional Services is actively seeking a Care Management Support Coordinator II to support member services and compliance initiatives within a collaborative care management team. This fully remote, weekday opportunity offers stability, competitive pay, and the chance to make a meaningful impact on healthcare access and service coordination.

• Provide administrative care management support, including outbound member outreach, inbound call handling, and service scheduling
• Serve as a primary point of contact for members, providers, and internal staff to resolve inquiries and issues in accordance with state and regulatory guidelines
• Conduct outreach to support care plan next steps, member education, and coordination of community or health plan resources
• Assist members in accessing benefits and local resources, including referrals addressing Social Determinants of Health (SDOH)
• Support member onboarding activities, including welcome letters, correspondence, and program educational materials
• Accurately document and maintain non-clinical member records in compliance with policies and standards
• Apply working knowledge of assigned health plan activities, procedures, and protocols
• Perform additional duties as assigned while complying with all policies and standards

• High School Diploma or GED (required)
• 1-2 years of medical or healthcare-related experience
• Customer service experience; call center or high-volume call experience strongly preferred
• Comfortable handling frequent phone interactions throughout the workday
• Strong computer skills, including Microsoft Outlook and Excel
• Ability to multitask effectively with strong communication and organizational skills

• Competitive hourly pay with overtime opportunities
• Comprehensive benefits package: medical, dental, vision, and 401(k)
• Fully remote weekday schedule supporting work-life balance
• Opportunity to support impactful healthcare programs and improve member outcomes
• Supportive, professional, and compliance-driven team culture

Apply today at  or call for more information.