Patient Access Representative Call Center - Hybrid

Job Description

Peace Health is seeking a Patient Access Representative Call Center - Hybrid for a Full Time, 1.00 FTE, Day position. The salary range for this job opening at Peace Health is $23.16 – $31.26.

The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc. This position will be performed partially remote. If telecommuting, Peace Health will provide the caregiver with necessary computer equipment. It is the responsibility of the caregiver to provide Internet access. Candidates must live within a 1 hour commuting distance of Peace Health St.

Joseph in Bellingham, WA.

Assists in coordinating the activities between scheduling, insurance verification, and patient flow. Acts as a clinic liaison with physician practices interacting with all scheduling needs. Schedules both new patients and follow up appointments for a variety of clinic practices and follows appropriate standard work.

• Pre-registers/registers patients with accurate patient demographics and financial data. May register patients using varying methods depending upon location. Handles incoming calls in relation to scheduling as primary scheduling resource.
• Verifies coverage and ensures all insurance requirements are met.
• Responds to customer’s inquiries to include scheduling/cancelling appointments, transferring to appropriate clinic or entering in-basket messages to ensure follow up is completed.
• Provides outbound calls to patients in the form of reminder calls, referrals and other necessary follow up appointments.
• Ensures all appropriate interpreter services are ordered for patient visit.
• Performs other duties as assigned.

• High School Diploma Preferred: or equivalent
• 1 year
  
  Required:
  
  Medical office or related customer service experience
• Preferred:
  Experience with Microsoft Office applications, including Word, Excel and Outlook

• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding (Preferred)
• Knowledge of insurance process and regulations (Preferred)
• Ability to work from home in a secure environment free of distractions with appropriate high-speed connectivity. (Required)
• Must be able to manage conflict effectively and professionally. (Required)
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)
• Good customer service skills and good interpersonal skills. (Required)

Care Delivery and Outpatient Clinics:
Strong background in customer service may be considered in lieu of medical office or related experience.

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Predominantly operates in an office environment.
• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

For additional information or questions, please email Jen Worthington at or call .

Peace Health is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer‑paid life and disability insurance with additional buyup coverage options;

tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

See how Peace Health is committed.

For full consideration of your skills and abilities, please attach a current resume with your application. EEO: 15% 15% 15% 15% 15% 15% 15% (Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws).