Referral Coordinator- WA State Remote

At Snoqualmie Valley Health, we’re not just in the business of healthcare; we’re in the business of empowering our community to live boldly and live well.

Our commitment to excellence and innovation calls for team members who will build trust
, obsess over excellence
, lead innovation
, and deepen connections within our community. We are guided by our core values, and we’re looking for someone who can embody those principles as part of our dynamic and growing team.

Located in a trailblazing, adventure-loving town at the base of the Cascades, Snoqualmie Valley Health is an independent public hospital district serving a vibrant community that thrives on both adventure and connection. This is more than a job—it’s an opportunity to be part of something bigger.

The Referral Coordinator is responsible for managing and obtaining all prior authorizations for outgoing specialist visits, procedures, and diagnostic testing. This role also ensures that all incoming referrals for office visits, procedures, and testing are properly authorized prior to services being rendered. Additional responsibilities include coordinating appointments, communicating with patients, scheduling visits, and registering patients accurately and efficiently. The Referral Coordinator collaborates closely with internal departments and external organizations to ensure all required patient information is obtained, provided, and maintained in electronic format whenever possible.

The Referral Coordinator is responsible for monitoring all patient referrals through completion (loop closure), ensuring patients attend scheduled appointments, and confirming that consultation notes and reports are received and/or sent in a timely manner to the appropriate parties.

• Act as a dependable point of contact for patients, providing clear and timely referral communication
• Ensure transparency in referral and authorization processes
• Follow referrals through completion to support continuity of care
• Maintain accuracy, confidentiality, and professionalism in all interactions
• Collaborate effectively with providers, specialists, and insurance representatives
• Proactively resolve referral and scheduling issues to prevent care delays

• Ensure all referrals, authorizations, and documentation are completed accurately and on time
• Maintain high attention to detail to prevent errors, denials, or delays in patient care
• Monitor referral workflows proactively to ensure timely completion and loop closure
• Continuously follow up on pending referrals, appointments, and consultation notes
• Adhere to best practices, payer guidelines, and organizational standards
• Identify opportunities to improve referral processes and patient experience

• Identify and support improvements to referral and authorization workflows to enhance efficiency and patient access
• Utilize EPIC systems and technology to streamline referral tracking and documentation
• Adapt to new processes, tools, and payer requirements to support organizational initiatives
• Assist with implementation of workflow enhancements and best practices
• Analyze referral issues and trends to help reduce delays and denials
• Contribute ideas that improve referral coordination and patient experience

• Build strong, trusting relationships with patients by providing clear, compassionate guidance on referrals and appointments
• Maintain regular communication with providers, specialists, and internal teams to ensure seamless coordination of care
• Serve as a reliable point of contact for patients, answering questions and addressing concerns promptly
• Collaborate with colleagues across departments to share information and support patient-centered care
• Follow up with patients after appointments to ensure satisfaction and completion of referral care
• Advocate for patients to minimize barriers and enhance their overall healthcare experience

• Required
  
  Education:
  
  High School Diploma or GED
• Preferred Education: Associates Degree
• Required Licensure: N/A
• Specialty Certification: N/A
• Required Experience: …