Revenue Cycle Supervisor

Job Summary:

The Revenue Cycle Supervisor supports revenue cycle leadership by overseeing day-to-day operational workflows with a primary focus on the unbilled process flow. This role serves as the primary liaison for an assigned company entity, coordinating and resolving revenue cycle–related issues across billing, operations, and leadership. The Supervisor supports consistent workflow execution, timely billing, and adherence to established policies and performance expectations.

This is a full-time, remote position.

• Monitors and manages unbilled inventory to ensure timely and accurate progression to billing.
• Identifies trends, bottlenecks, and root causes impacting unbilled status and billing delays.
• Ensures daily workflow alignment with established revenue cycle policies and procedures.
• Escalates unresolved or systemic issues with recommended actions.

• Acts as the primary revenue cycle contact for assigned company entity.
• Coordinates resolution of issues related to charge capture, billing readiness, system workflows, and payer requirements.
• Provides regular updates to leadership on status, risks, and operational performance related to span of responsibility.
• Ensure consistent communication and follow-through across internal teams.

• Supervises assigned staff, ensuring productivity and quality standards are met.
• Provides coaching, feedback, and performance guidance aligned with departmental expectations.
• Supports onboarding and ongoing training related to unbilled workflows.
• Conducts huddles and focused training sessions to address recurring issues or process changes.

• Tracks and reports KPIs related to unbilled accounts and workflow accuracy.
• Conducts quality reviews and productivity monitoring to ensure compliance with internal standards.
• Documents issues and supports continuous improvement initiatives.
• Assists with review and updates of policies and procedures as needed.