Community Health Worker, Engagement Specialist

Community Health Worker, Engagement Specialist

Strive Health Services LLC | Posted Mar 1 | Full-time | Southfield, MI

At Strive Health, we’re driven by a purpose: transforming the broken kidney care system. Through early identification, engagement, and comprehensive coordinated care, we significantly improve outcomes for people with kidney disease, reducing emergency dialysis and inpatient utilization. Our high‑touch care model integrates with local providers and uses predictive data to identify and support at‑risk patients along their entire care journey. We embrace diversity, celebrate successes, and support each other, making Strive the destination for top talent in healthcare.

Join us in making a real difference.

• Hybrid‑Remote Flexibility – Work from home while fulfilling in‑person needs at the office, clinic, or patient home visits.
• Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer‑paid and voluntary life and disability insurance, plus health and flexible spending accounts.
• Financial & Retirement Support – Competitive compensation with a performance‑based discretionary bonus program, 401(k) with employer match, and financial wellness resources.
• Time Off & Leave – Paid holidays, vacation time, sick time, and paid birth giving, bonding, sabbatical, and living donor leaves.
• Wellness & Growth – Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend.

The role of the Community Health Worker (CHW) Engagement Specialist is to create connections between diverse, underserved, and vulnerable populations and Strive Health’s interdisciplinary care model. Building trust and promoting engagement are two of this role’s key objectives. This role promotes patient engagement by integrating the individual patient’s medical needs with Social Determinants of Health needs.

• Meet or exceed daily outreach expectations toward phone calls, connections, and patient engagements.
• Proactively outreach to current and prospective patients via phone to educate them on the care services available and enroll them.
• Use creative strategies and campaigns to empathically engage patients in Strive’s care model.
• Face‑to‑face patient outreach which can include at‑home door knocking or at their clinic visits.
• Serve as a liaison between multiple service providers and assist with enrollment in services and community resources by delivering culturally competent care.
• Use knowledge of local resources to manage Social Determinants of Health needs.
• Administer health screening assessments (HRAs) to complete patient enrollment.
• Review patient’s EMR to identify potential barriers to care and unmet SDoH needs.
• Quickly build rapport with patients and external providers.
• Identify situations calling for mandatory reporting and carry out mandatory reporting requirements by state regulations.
• Other duties as assigned.

• 2+ years combined of related education, experience, or certification in the community health space.
• Community Health Worker Certification is required.
• 1+ years experience in enrolling patients or customers into a health or care program or experience with promoting and selling services to end users.
• Efficient and reliable transportation, including an active driver’s license, allowing for the ability to travel across an assigned region to meet patient needs (offices, clinics, patient homes).
• Experience with phone outreach.
• Internet Connectivity – Minimum speeds: 3.8 Mbps / 3.0 Mbps (up/down):
  Latency.

• Experience working in a multi‑cultural setting.
• Experience working with patients with complex medical needs.
• Experience working for a Managed Care or Medicaid plan.
• Experience with kidney patients.
• Experience with translation lines and services.
• Basic computer skills.

• Good communication skills.
• Good organizational skills.
• Strong critical thinking and problem‑solving skills.
• Motivated, outgoing and attention to detail.
• Extensive knowledge about community and available resources.
• Embodies Strive’s core…