Senior Health Pro Consultant

Are you able to provide flawless delivery for every client and project you are assigned to?

Do you enjoy leading and motivating others?

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

• Champion People – be empathetic and help create a place where everyone belongs.
• Grow with purpose – Be inspired by our higher calling of improving lives.
• Be Alight – act with integrity, be real and empower others.

It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at

This position involves handling increasingly difficult and complex assignments/solutions and formally supporting the Team Manager as a leader on your team. Able to work independently troubleshoot and problem-solve, except in new or unique situations that require Health Nav Team Manager intervention or guidance. You will support operational planning and act as the primary member facing contact on client accounts.

• Serving as the dedicated Health Pro communicator on client accounts and support as back-up as needed. Additionally, they are positioned in client marketing materials as the primary contact for customers.
• Supporting the Team Manager with daily operational planning and problem-solving to ensure aligned teams meet performance, production, and quality expectations.
• Providing leadership support for filling in for Team Manager as needed. Addressing urgent needs, attending ongoing meetings, and continuing performance conversations in manager's absence.
• Mentoring Health Pros to improve their delivery for our clients.
• Acting as a patient advocate daily by representing the patient from all angles of the healthcare industry.
• Researching involves conducting provider research, producing quality care recommendations, cost comparisons, and medical bill processing analysis (see Health Pro Consultant portrait).
• Representing Healthcare Navigation in client presentations, particularly open enrollment sessions, serving as the client population expert.
• Initiating process improvements and the development of training content.

• Be a Senior Health Pro Specialist or Health Pro Consultant for at least 1 year. Be a Health Pro Specialist for at least 1.5 years.
• 3 years' experience in a benefits-related role or Bachelor's, Associate's.
• Able to work independently while providing support in a team environment.
• Possess exceptional written and verbal communication skills.
• Possess ability and desire to learn continually in a changing environment.
• Be a critical thinker and problem-solver.
• Able to efficiently organize work activities to meet deadlines.
• Able to perform well under pressure, adapt to change, and meet deadlines in dynamic and evolving environment.
• Desire to learn continually in a changing environment.

Alight requires all virtual interviews to be conducted on video.

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

By applying for a position with Alight, you…