Sr. Manager, Customer Success

Employer Industry: Healthcare Services

• Salary up to $160,400
• Opportunity for annual bonuses and long-term incentive opportunities
• Competitive compensation package that considers performance, experience, and skills
• Potential for career advancement and growth within the organization
• Flexible home office environment with up to 20% travel for team meetings and client visits
• Chance to make a significant impact on client success and healthcare delivery

• Own end-to-end post-sale client success, from implementation through sustained performance
• Lead complex client implementations and onboarding across cross-functional teams
• Translate client workflows into effective product utilization and reporting solutions
• Monitor account health, proactively managing risks and opportunities
• Act as a trusted advisor to clients and serve as an internal subject‑matter resource

• Degree or equivalent and typically requires 7+ years of relevant experience
• 7+ years of experience in project management, preferably in a fast‑paced or enterprise environment
• Significant experience in client implementation, account management, or customer success roles
• Proven ability to independently manage complex, high‑impact client engagements
• Strong client‑facing skills, including escalation and performance management

• Healthcare or pharmacy domain expertise
• Project management, healthcare, analytics, or customer success certifications
• Experience in performance reporting and data‑driven storytelling
• Strong change management and adoption enablement skills
• Exceptional analytical problem‑solving abilities