Care Management Support Assistant

Employer Industry: Healthcare Services

• Salary up to $49,400 per year
• Opportunity for career advancement and growth within the organization
• Work remotely with occasional travel to the employer's offices for training or meetings
• Comprehensive benefits package including medical, dental, vision, 401(k), and paid time off
• Supportive work environment focused on health and wellness for employees and their families

• Recognize ACD specific assessments/treatment plans and pend referrals and authorizations for review
• Coordinate authorizations with Autism Services Navigators and Utilization Management, answering questions from associates and providers
• Handle inbound calls on the TRICARE Autism Care Demonstration, educating beneficiaries and providers about the program
• Ensure timely completion of referrals and authorizations to maintain efficient operations
• Utilize medical terminology and referral management skills to address high volumes of inquiries

• U.S. Citizenship is required due to the Department of Defense contract
• Must successfully receive interim approval for government security clearance
• Availability to work a shift from 10:30 a.m. to 7 p.m. E.T.
• Minimum of 3 years of experience in customer service or referral management position
• Minimum of 3 years of experience in the healthcare/medical or health insurance field

• Military healthcare service experience or working knowledge of the TRICARE entitlement program
• Bachelor's degree

#Healthcare Services #Remote Work #Career Opportunity #Competitive Pay #Employee Benefits

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