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Care Management Support Assistant
Remote / Online - Candidates ideally in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-03-07
Raleigh, Wake County, North Carolina, 27601, USA
Listing for:
Humana
Remote/Work from Home
position Listed on 2026-03-07
Job specializations:
-
Healthcare
Healthcare Administration
Job Description & How to Apply Below
Employer Industry: Health Insurance Services
Why consider this job opportunity- Salary up to $49,400 per year
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits including medical, dental, and vision insurance, 401(k) retirement savings plan, and paid time off
- Flexibility to work from home, with occasional travel required for training or meetings
- Supportive and collaborative work environment that prioritizes employee wellness
- Chance to make a positive impact on the health and well-being of beneficiaries and providers
- Recognize ACD specific assessments/treatment plans and pend referrals and authorizations for review
- Coordinate authorizations with Autism Services Navigators and Utilization Management, ensuring all necessary information is obtained
- Answer inbound calls regarding the TRICARE Autism Care Demonstration while educating beneficiaries and providers about the program
- Handle internal phone queue effectively during scheduled shifts
- Utilize medical terminology knowledge to assist with customer inquiries and referral management
- U.S. Citizenship required due to Department of Defense contract
- Must successfully obtain interim approval for government security clearance
- Minimum of 3 years’ experience in customer service or referral management with a high volume of work
- Minimum of 3 years’ experience in the healthcare/medical or health insurance field
- Experience with medical terminology and/or utilization management/coding
- Military healthcare service experience or working knowledge of the TRICARE entitlement program
- Bachelor’s degree in a relevant field
#Health Insurance #Customer Service #Remote Work #Career Growth #Employee Benefits
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