Continuous Care Coach; Remote - Work From Home COA

Continuous Care Coach (Remote – Work From Home)

Pay: $21.00 – $24.50 hr

Schedules:
Monday – Friday

Location:

Remote – Work From Home

This role is 100% remote with no face‑to‑face contact with patients. We have a “remote first” environment and are proud to have team members located nationally.

Are you looking for a fully remote position where you can contribute to the mission of combating preventable blindness and improving lives? Join us in helping patients preserve their vision and live healthier, longer lives through tailored, timely, and intelligent care. This could be the perfect opportunity for you!

As a Continuous Care Coach, you will be responsible for assessing, coordinating, and managing the care needs of patients with chronic eye diseases. You will work closely with patients, their families, healthcare providers, and our internal teams to develop and implement personalized care plans that address their specific requirements. Your primary goal will be to ensure that patients receive high‑quality care and support throughout their journey.

Top candidates will have the ability to enthusiastically interact with up to 15 patients per day to provide encouragement, empathy, and support.

• Manage the patient caseload and communicate as frequently as necessary, based on assessing the patient need.
• Communication and engagement with patient, family members, guardian or caretaker, surrogate decision makers, and/or other professionals regarding aspects of care.
• Communication with home health agencies and other community services utilized by the patient.
• Collection of health outcomes data and registry documentation.
• Patient and/or family/caregiver education to support self‑management, independent living, and activities of daily living.
• Assessment and support for treatment regimen adherence and medication management.
• Identification of available community and health resources.
• Facilitating access to care and services needed by the patient and/or family.
• Ongoing review of patient status, including review of laboratory and other studies not reported as part of an E/M service.
• Development, communication, and maintenance of a comprehensive or disease‑specific care plan.
• Use motivational interviewing to assess and address any barriers the patient may be experiencing and work in a holistic manner to help resolve these barriers.
• Must be able to work flexibly within the role, but we do require you to work during normal business hours in your patient’s time zone.
• Must have the ability to interact with up to 15 patients per day to provide encouragement, empathy, and support.
• Communicate regularly with other Team Leads, Managers, Directors, and appropriate stakeholders as needed to promote healthy exchanges of crucial information.

• 2+ years of work experience in eye care preferred.
• Must have an active Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT/COMT) designation – required.
• Proficient with Electronic Medical Record (EMR) systems, preferred.

• Must have a home office or HIPAA‑compliant workspace.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to hear, speak, call, and virtually meet.
• Must be able to communicate both verbally and in writing.

To perform the essential functions of this job, you must have a dedicated remote workspace and a wireless connection with a minimum of 50 Mbps download speed and 10 Mbps upload speed of dedicated internet bandwidth for each person working from home. The workspace must be private and have a low to no noise level as you will be on phone calls with patients.

It is very important that your workspace is HIPAA compliant; your company‑issued laptop/PC must ensure that only you can access it as you will be handling patient data. You are also expected to have your camera on during virtual meetings, so you must be in a designated workspace/room for privacy.

• Medical, Dental and Vision
• Paid time off
• Parental leave
• … more additional benefits

At Lumata, we foster a dynamic, inclusive, and supportive remote work environment. We…