Patient Assessment and Navigation Professional- Bilingual

Become a part of our caring community and help us put health first

The Patient Assessment and Navigation Professional oversees the enrollment, education, engagement,

and activation duties for Humana's Primary Care Organization.

The Patient Assessment and Navigation Professional contributes to business strategy by understanding

benefit offerings to ensure enrollment success, identifying member education opportunities to drive

maximum utilization of available resources, and directing patients on the use of available resources.

Individual will learn how to utilize their knowledge of the concepts/standards, regulations, strategies, and

operating standards to best find success in this role. Makes decisions regarding own work

approach/priorities and follows direction. Work is managed and often guided by precedent and/or

documented procedures/regulations/professional standards with some interpretation.

Bilingual English/Spanish

• Collaborate with patients to identify health challenges and identify gaps in care
• Educate patients on benefit offerings, schedule first appointment visits and confirm contact information
• Follow up with patients to ensure satisfaction and success with elected benefits resulting in patient retention
• Other duties as assigned

• Customer service experience. Ability to connect meaningfully with customers to build emotional engagement and customer advocacy
• Possess a strong attention to detail, sound critical thinking and follow up skills
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Proficient in Microsoft Outlook, Word and Excel

• Bachelor's degree in Business or related field or comparable experience and background
• Prior experience in a Sales or Sales Support position
• Understanding of value-based primary care and/or Medicare Advantage
• Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from  with instructions on how to add the information into your official application on Humana's secure website.

Travel:
While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

40

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$48,900 - $66,200 per year

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off…