Pt Front Desk Manager

Posting Details

• Posted:
  March 3, 2026
• Full-Time

• South Bend Orthopaedics - Mishawaka
  60160 Bodnar Blvd, Mishawaka, IN 46544, USA
• South Bend Orthopaedics - South Bend
  53880 Carmichael Drive, South Bend, IN 46635, USA

Responsible for overseeing the daily operations of the therapy registration department and ensuring accurate and timely responses to patients, staff, and physician needs are met.

• Manages the Therapy Support Specialists to ensure processes are being followed for smooth and professional outcomes so that all patients receive excellent customer service.
• Recruitment, training, and evaluations of front desk staff; monitors job performance to assure adequate staffing during patient care while maintaining minimal overtime.
• Communication and coordination of services with all other departments within SBO.
• Meet monthly with Pre-cert to review that correct scheduling and billing procedures are in place.
• Attend all Physical/Occupational Therapy meetings as a liaison between Front Desk and Therapist.
• Create staff schedules and assist with Therapist schedules as needed.
• Works closely with billing department to correct and/or create claims.
• Design, establish, and assure compliance with all policies and procedures of SBO.
• Prepare and present administration reports as requested.
• Review daily reports, charge entry and payment posting reconciliation batches to monitor accuracy for each staff member.
• Assure the confidentiality of all patient information in compliance with HIPAA.
• Other duties as assigned.

• Ability to communicate clearly in person and over the phone to establish and maintain cooperative relationships with patients, families, physicians, and staff.
• Ability to organize and prioritize tasks effectively.
• Good data entry skills including grammar, spelling, and punctuation.
• Navigate and comprehend computer software systems in an office setting; preferred typing speed 50 wpm.
• Must be able to work alone and as part of a team while meeting department standards and needs.

• Primarily office setting.
• Requires use of computer equipment; ability to walk, sit, stand, use hands and fingers, reach with arms, stoop, kneel or crouch.
• Must view computer screens for long periods and have manual dexterity using keyboard.
• May require lifting items such as paper, laptops, office supplies, etc.
• Able to lift, push or pull up to 35 lbs.
• Able to mobilize to all SBO locations when needed.
• Able to work from home if needed.

• Office setting environment; medium level exposure to communicable illnesses like the flu.
• Sitting for up to 8 or more hours/day while doing computer input and responding to phone questions.
• Work requires moderate speed and high accuracy.
• Performs complex tasks requiring independent knowledge and its application to non‑routine situations.
• Occasional stress related to dealing with dissatisfied patients.
• Manual dexterity using computer keyboard, calculator, fax, copy machine and other office equipment.
• This position may require working evenings and weekends.

Education
:
High school diploma or equivalent.

Experience
:
Minimum of three years experience in a management position with emphasis on excellent customer service. Organization, attention to detail, good oral and written communication skills required.

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