Community Health Worker

Overview of the Community Health Worker (known internally as the Member Engagement Specialist)

At Wayspring, we’re committed to expanding access to care for individuals facing substance use disorder and other complex barriers to health. As a Member Engagement Specialist, you will serve as a frontline care navigator, meeting people where they are, building trust through consistent, compassionate engagement, and helping members navigate next steps and after care for post-discharge. This role focuses on outreach within treatment facilities for individuals navigating addiction, behavioral health, and social challenges.

Drawing on experience in recovery support, mental health, street outreach, harm reduction, or community-based services, you’ll assess needs, support enrollment, and guide members into Wayspring’s clinical services—remaining a trusted point of contact as they begin the next phase of their recovery journey through collaboration with providers, nonprofits, and community partners.

We are passionate about breaking barriers alongside those facing substance use disorder. Whether you’re in the field or in the corporate office – our mission is felt, and your impact is recognized. There is no inner circle, and we all have a seat at the table. Leaders are accessible and silos are avoided. We respect your craft and love to be challenged.

We invest not only in our mission, but in each other. Internal promotions and cross departmental trainings are the norm – you grow, we grow. At Wayspring, we don’t just see you as an employee, we see you for who you are. a whole-person – with hobbies, pets, families, and lives outside of work. Our flexible schedule and flexible work environment options help you to create and maintain the work-life balance you need most.

• Facilitates in person enrollments at Wayspring partnered facilities, and where appropriate, conduct outreach to providers to secure member referrals
• Engages members and provides them with an educational overview of Wayspring’s service offerings, with the goal of program enrollment
• Secures verbal and written consent, and obtain appropriate paperwork for services including consent to clinic services and release of information forms from members to participate in Wayspring’s services
• Collaborates with facility discharge planning teams to ensure members leave facilities with a safe and stable plan
• Secures members first appointment with clinical services at Wayspring
• Provides follow-up to members for 30-90 days post discharge at partnered facility, driven by the individual member’s needs.
• Initiates creative strategies to facilitate member contact, including in-person opportunities
• Provides ongoing engagement to members both telephonically and in-person
• Incorporates recovery support themes into engagement to improve member experience
• Regularly reviews member profile for SDoH and clinical updates
• Maintains performance accountability around member enrollment, clinic conversion, and achieve performance targets
• Adheres to Wayspring information security and privacy requirements

• Minimum of three (3) years of experience in an outreach, social work, or street outreach role
• Highly organized, detail-oriented, and self-driven with the ability to work independently and as part of a team
• Demonstrated ability working in a matrixed environment
• The ability to communicate effectively and persuasively is required
• Exceptional verbal and written communication skills, and effective presentation skills
• Experience with CRM platforms or Electronic Health Record systems (EHR/EMR) is highly preferred
• Hybrid Model - this role offers the ability to work from home in addition to the facility or community-based setting!

Our goal is to foster a workplace where everyone feels a true sense of belonging, is supported, and empowered to thrive. We actively seek different backgrounds, perspectives, and experiences—because we believe that drives better performance and innovation. We’re committed to…