Assistance Program Management Consultant

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Fully Remote anywhere within the continental U.S.
The schedule is Monday through Friday, 11:00 am to 8:00 pm Eastern Time.

The Consultant provides management consultation to corporate clients around issues of safety and risk, substance misuse, performance, psychological fitness for duty, violations of DOT federal regulations, and other workplace concerns. Coordinates critical incident and disruptive event response. Provides member clinical assessments and triage into care. Performs case management across scope of all types of management referrals, including consistent communication to corporate clients regarding compliance.

• Provides management consultation to corporate clients around issues of safety and risk, substance misuse, performance, psychological fitness for duty, violations of DOT federal regulations and other workplace concerns.
• Coordinates critical incident stress management process, including onsite and virtual interventions following critical incidents and disruptive events (workplace accidents, robberies, deaths, and other trauma).
• Conducts clinical assessments and coordinates care of members subject to management referrals.
• Performs case management of management referrals, collaborating with treatment providers, and providing consistent feedback to plan sponsors.
• Works collaboratively with management to ensure quality service delivery.
• Documents clinical information that meets risk management and regulatory requirements.
• Partners with account management to ensure strong customer relations and service satisfaction.

• Must have computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word.
• Ability to effectively participate in a multi-disciplinary team including internal and external participants.
• Familiarity with basic terminology and concepts used in employee assistance/human services programs.

• Unrestricted independent state licensure in a behavioral health field (LMHC, LMFT, LCSW, LICSW, LPC, PhD) in the state where the candidate resides.
• 3+ years of experience in behavioral health services.
• 2+ Substance abuse experience.
• 2+ Crisis management experience.

• CEAP/EAP experience.
• SAP/DOT experience.
• CISM experience.
• Human Resource and/or Supervisory experience.
• Case management, Utilization Review, or Utilization Management background preferred.

• Master's degree in behavioral health field.

Anticipated Weekly

Hours:

40

Time Type: Full time

The typical pay range for this role is:
$54,095.00 - $

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
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• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit

We anticipate the application window for this opening will close on: 03/12/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.