ARS Team Lead

We are hiring in the following states: AR, AZ, CA, CO, FL, GA, IA, IL, MO, MT, NC, NE, NJ, NV, OK, PA, SD, TN, TX, VA, WA, and WI. This is a remote position.

The Account Resolution Team Lead is responsible for guiding and mentoring Account Resolution Specialists while assisting with working a portfolio of the team's accounts. This role ensures accurate and timely claim submission and payment by reviewing and correcting claim edits, errors, and denials. The Team Lead oversees the PRN/PW positions, may manage day‑to‑day tasks of government and commercial teams, and serves as the first point of escalation for complex or high‑dollar accounts.

They balance operational oversight with hands‑on account resolution, maintaining the highest standards of quality, productivity, and compliance while driving both individual and team performance.

• Mentor assigned Account Resolution Specialists (ARS), providing continuous feedback to promote improved productivity and effectiveness of their work efforts.
• Serve as the first point of escalation for difficult or unresolved accounts.
• Assist in assigning daily work to team members based on priority, complexity, and individual skill sets.
• Review, approve, and post adjustments as necessary.
• Ensure timely follow‑up on assigned accounts and adherence to payer guidelines while meeting established performance expectations.
• Handle accounts requiring advanced payer knowledge, contract review, and multi‑step resolution processes.
• Submit claims in accordance with Federal, State, and payer guidelines.
• Research, analyze, and resolve claim errors and rejections, ensuring accurate corrections are made.
• Minimize claim denials and returns due to controllable errors by ensuring correct submissions.
• Stay current with payer updates and process changes for precise claim management.
• Investigate, follow up, and collect on insurance accounts receivable, escalating stalled claims as necessary.
• Verify accounts for accurate liability and payer balance.
• Communicate payer‑specific issues to the team and management.
• Lead and contribute to daily shift briefings.
• Support onboarding new hires.
• Perform additional assigned tasks as required.

• High school diploma or equivalent required;
  Associate degree preferred.
• CRCR certification or completion of certification required within 90 days of hire.
• Minimum 3 years of experience securing medical claim payments from health insurance companies, experience managing claim follow-up and appealing denied claims with healthcare vendors or providers.
• Prior mentoring experience.
• Experience using EMR systems such as Meditech, Epic, Cerner, Allscripts, Nextgen, or similar platforms to support billing and account resolution.
• Proficiency in Microsoft Office Suite, Teams, and various desktop applications.

• Understanding of Healthcare Revenue Cycle administration rules and regulations.
• Knowledge of ICD-10 diagnosis and procedure codes as well as CPT/HCPCS codes.
• Strong investigative skills to identify and resolve reasons for non‑payment on medical accounts.
• Proficiency in computers and Microsoft Office Suite/Teams, with experience using Go To Meeting /Zoom.
• Ability to make informed decisions and take appropriate action.
• Demonstrates a positive attitude and pleasant demeanor at work.
• Willingness to learn, grow, and respond constructively to feedback for continuous improvement.
• Professional interaction with colleagues and punctual, dependable work habits.
• Ability to adapt easily to change and perform duties with ethical decision‑making.
• Demonstrates accountability, responsibility, and accomplishments in the revenue cycle process.

As part of the Currance application and hiring experience, all candidates are subject to a criminal background check and a government exclusion check. The government exclusion check is a mandatory screening process that verifies whether an individual is listed on federal or state exclusion or watchlists, including but not limited to, the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE) and the System for Award Management (SAM.gov).

These screenings are conducted to ensure compliance with applicable federal and state laws and regulations, to protect the integrity of federally funded programs, the clients we support, and to prevent participation by individuals who are excluded due to fraud, abuse, or other misconduct. By submitting an application, candidates acknowledge and consent to these checks as a condition of employment or engagement.