Insurance Verification Specialist

Description

Position Summary

The Insurance Verification Representative plays a critical role in ensuring members experience a seamless onboarding and billing process. This role is responsible for verifying insurance benefits, determining eligibility for mental health services, communicating coverage details, and supporting internal teams and providers with accurate, timely information. The ideal candidate thrives in a fast‑paced environment, demonstrates strong attention to detail, and is passionate about improving access to mental health services.

Key Responsibilities

Verify member insurance eligibility and mental health benefits through payer portals, phone calls, and internal systems.

Confirm coverage details including deductibles, copays/coinsurance, authorization requirements, and telehealth eligibility.

Accurately document all verification results in Better Help's systems and ensure information is easily accessible to providers and billing staff.

Communicate benefit summaries to members in a clear, empathetic, and digestible way.

Collaborate with billing, customer support, and provider operations teams to resolve insurance‑related issues.

Follow up on missing information, coverage discrepancies, or denied verifications.

Maintain up‑to‑date knowledge of payer requirements, telehealth guidelines, and mental health benefit structures.

Protect member PHI by following HIPAA regulations at all times.

Contribute to process improvements to enhance verification speed, accuracy, and member experience.

Additional

Skills & Qualifications

3-4+ years of experience in insurance verification, medical billing, revenue cycle, or a related healthcare administrative role.

Strong understanding of insurance plans (PPO, HMO, and behavioral health carve‑outs).

Familiarity with telehealth coverage rules and mental health benefits.

Experience with payer portals (e.g., Availity, CAQH, Aetna, Cigna, Optum, etc.).

Excellent communication skills-able to break down complex benefits into user‑friendly language.

High attention to detail and accuracy in documentation.

Ability to work independently, manage multiple tasks, and meet daily productivity goals.

Commercial payer experience

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Mountain View, CA.

Pay and Benefits

The pay range for this position is $36.80 - $38.40/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Final date to receive applications

This position is anticipated to close on Mar 24, 2026.

h4About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in…