Remote Customer Service Rep
Remote / Online - Candidates ideally in
Springfield, Hampden County, Massachusetts, 01104, USA
Listed on 2026-05-23
Springfield, Hampden County, Massachusetts, 01104, USA
Listing for:
Worcester Manufacturing
Remote/Work from Home
position Listed on 2026-05-23
Job specializations:
-
Healthcare
Medical Billing and Coding, Healthcare Administration
Job Description & How to Apply Below
Make an average of 50 outbound calls per day to clients and patients to follow up on medical claims, verify information, and resolve billing discrepancies.;
Serve as a primary point of contact for customer inquiries, handling calls and emails with professionalism and a positive attitude.;
Maintain a strong, working knowledge of health insurance plans, medical billing codes (ICD-10, CPT), and claims processes to provide expert assistance.;
Act as a patient advocate, identifying and resolving billing issues with a focus on quick, effective solutions.;
Collaborate with internal billing specialists and external insurance providers to resolve complex claim issues and ensure timely processing.
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