Hearing Care Coordinator — Scheduling & Patient Support

Patient Care Coordinator page is loaded## Patient Care Coordinator locations: WY, Codytime type:
Full time posted on:
Posted 2 Days Agojob requisition : R29024
** Step into a meaningful medical office role where every interaction matters!!!
**** Join us as a Patient Care Coordinator at Cody Hearing Aid Center and Modern Hearing Solutions of Wyoming!
** The Patient Care Coordinator (PCC) is the welcoming face of our clinic, creating a positive experience for our patients. This role focuses on managing the clinic, building patient relationships, understanding patients hearing needs, and ensuring a smooth flow for a thriving growing practice.

If your career consisted of managing a medical practice, creating a positive experience for patients and personally thriving in a fast-paced rewarding environment then apply now!
** What You'll Do
*** Greet and screen patients to determine how we can best support them
* Answer questions about services and promotions
* Spot potential leads and keep patient flow running smoothly
* Manage scheduling, daily office tasks, and financial and administrative duties
* Handle insurance verification, inventory, and patient records
* Partner with clinic and home office teams to support operations
* Assist with marketing efforts, events, outreach, and patient retention activities
** Who Thrives in This Role
*** Eager learners whose career is centered around working in a medical practice
* Strong multi-taskers with solid problem-solving skills
* Punctual, reliable professionals
* Individuals who genuinely love helping others in the medical industry while running a thriving practice
** Why It's Rewarding
** You're not just managing an office, you're making a meaningful difference by helping patients feel supported, understood, and cared for throughout their journey to better hearing health.
** Job Type:
** Full Time - 5 days a week, 35 hours a week 9am-4pm, No Weekends
*
* Location:

** Cody and Powell, WY
** Must be able to travel to both locations.*
* ** Compensation**: $17.00 - $20.00 / hour
* Pay is commensurate with experience and qualifications
* Monthly Bonus Opportunities
*
* Essential Duties and Responsibilities:

*** Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.
* Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.
* Schedule and confirm appointments and conduct outbound retention calls to patients.
* Coordinate provider's schedule and ensure the smooth and efficient flow of patient care while in the office.
* Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.
* Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner.
* Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records.
* Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification.
* Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail.
* Verify the status of and checking in hearing aids and repairs and track/maintain product inventory.
* Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters.
* Track marketing calls and inquiries from initial contact through the point of sale
* Responsible to open and close the office on a daily basis and ensure the reception area is well maintained.
* Training support for other location front office staff, as may be appropriate.
** Education and Experience Requirements**:
* A minimum of 10 years of medical office management experience
* Experience with front desk in the hearing industry is a plus
* High school diploma or equivalent (GED)
*
* Required Skills:

*** Strong computer skills
* Experience with word processing and database software.
* Excellent interpersonal skills that allow effective working relationships with a diverse, patient, colleague, and vendor population. This includes listening, sales and problem-solving skills.
* Excellent oral and written communication skills.
* Basic understanding of accounting procedures and good math aptitude.
* Strong customer service orientation.
* Excellent organizational skills.
* Ability to manage multiple tasks within strict deadlines.
* Ability to input and track sales revenues and balance accounts daily and monthly.
* Detail oriented.
* Front desk medical experience required.
** Physical Demands:
*** Ability to handle a busy office with interruptions, calls, walk-ins and direct the flow of the office with efficiency and grace.
* Must be able to pick up after an interruption to complete…