Billing Representative II, Remote

Job Summary

Responsible for maintenance of accurate billing records of complex customer and/or patient accounts, processing payments and adjustments, and communicating with customers to answer questions or provide information.

Does this position require patient care? No

• Interact with internal and external customers to gather support data to ensure billing accuracy and work through billing discrepancies
• Address issues of a more complex nature and support junior staff by answering day‑to‑day questions
• Process payments and maintain up‑to‑date billing records
• Reprocess insurance denials and submit all necessary documentation for payment
• Maintain accurate billing records and files
• Collaborate with other departments to resolve billing and payment issues
• May prepare monthly and quarterly billing reports for management review

• High School Diploma or Equivalent required
• Experience in billing, finance or collections 2–3 years required
• Strong attention to detail
• Excellent interpersonal, written and verbal communication skills
• Proficient in Microsoft Office Excel and other relevant billing software
• Ability to prioritize and manage multiple tasks simultaneously
• Ability to work independently and as part of a team
• Ability to work in a fast‑paced environment

• Remote type:
  Remote
• Work location:
  
  399 Revolution Drive
• Scheduled weekly hours: 40
• Employee type:
  Regular
• Work shift:
  
  Day (United States of America)
• Pay range: $19.81 – $28.30 per hour
• Grade: 3

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at .