Remote Onboarding Coordinator – Healthcare Scheduling

Anew Health is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of Exact Care and Tabula Rasa Health Care, we provide a suite of solutions that includes comprehensive pharmacy services;

full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details The Onboarding Coordinator is the first impression of our Exact Care service for our prospective patients by scheduling, tracking, and monitoring the assessment schedules for our Onboarding Specialists. These initial scheduling calls will be essential to the overall success of our team as they will be the initial consultation with the prospective patient. The Onboarding Coordinator will be educating patient referrals on who we are, what we do, and how we make their lives better.

Responsibilities Call on prospective patients daily and schedule them for assessments with our Onboarding Specialists.

Handle inbound calls from both patients and referral sources.

Accountable for daily and weekly goals for assessments scheduled.

Communicate effectively with patients.

Work independently and also as a key member of the entire team.

Maintaining constant contact with referral sources, Onboarding Specialists, and other internal associates.

Place scheduled assessments on the Onboarding Specialist calendar.

Document all calls, tasks and appointments in Salesforce.

Create positive first impression of Anew Health/Exact Care and the unique services we provide.

Monitor and track daily assessments, assemble marketing materials, and conduct quality assurance calls.

Participate in daily team huddles, attend training sessions and other ad-hoc meetings as needed.

Embody Anew Health’s Core Values in all communications and interactions.

Other duties as assigned.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.

Qualifications:

These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Associate’s degree in a related field, or equivalent experience to justify an exception.

Experience Previous sales, marketing, or customer service experience.

Preferred:
Previous outbound/inbound call center or scheduling experience, including cold calling.

Skills & Abilities Knowledge of sales processes, healthcare products and industry, preferred.

Energetic yet compassionate phone skills required.

Great problem-solving ability.

Highly motivational and possesses persuasion skills.

Ability to stay extremely organized.

Capable of prioritizing and multi-tasking.

Self-starter with little to no supervision needed.

Excellent communication skills; oral, written, facilitation and presentation.

Proficient in MS Office Suite, Salesforce or similar software.

Passion to help people and enrich their lives.

Physical/Mental Demands:
This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to commute to multiple site locations within assigned territory.

May be necessary to work extended hours as needed.

Schedule:

This is a full-time position with an expectation to work an average of 40 hours per week and be available outside…