Wraparound Care Coordinator

Wraparound Care Coordinator

The Wraparound program works with youth aged 12-20 with a diagnosed mental health disorder and/or developmental delay who are approved for this service through the ‘Single Assessment’ process. Wraparound provides comprehensive, holistic, youth and family‑driven intensive case management services through the development of a team comprised of both professionals and natural supports.

The Wraparound Care Coordinator is a direct service staff position in the community services area. The role contributes to the agency’s mission by providing home‑based and community‑based case management services to youth and families with a mental health diagnosis or developmental disability.

• Provide home‑based and community‑based case management services to youth and families.
• Attend monthly staff meetings.
• Participate in weekly supervision with the designated supervisor.
• Maintain accurate case documentation and paperwork, both on‑site and remotely.
• Coordinate transportation and travel to meetings, trainings, and client visits, including driving when necessary; a good driving record is required.
• Work flexible hours, including evenings, as required.

Full‑time, 40 hours per week. Monday–Friday with some evening hours may be required.

Office located in South Portland. Hybrid schedule – some in‑office and some remote work.

• Bachelor’s Degree in Social Work or a related field (required).
• At least two years’ experience working with families and children, preferably within the mental health system.
• Knowledge of serious and persistent mental illness, substance abuse, and trauma.
• Ability to work independently and collaboratively.
• Ability to work flexible hours, including evenings.
• Must meet physical requirements associated with family visitation (e.g., climb stairs); able to exert moderate physical effort such as standing, walking, reaching, stooping, bending, kneeling, crouching, typing, and frequently lift and carry small children or items up to 25 pounds.
• Computer proficiency with Microsoft Office and email.
• Must successfully pass a criminal background check, child protective service check, and sex offender check.
• Must not be on the state or federal suspension and disbarment list.
• Driving may be necessary to attend meetings, trainings, and client visits; a good driving record is required.

• Generous paid time off accrual.
• 9 paid holidays per calendar year and up to 3 floating holidays per calendar year.
• Excellent medical benefits at very reasonable cost.
• Dental and vision insurance options.
• Agency‑paid basic life insurance and STD & LTD disability insurances.
• 403(b) retirement with a generous agency match (all employees eligible).
• Tuition reimbursement – offered once per year through an application process.
• The Opportunity Alliance is a qualified employer under the Public Service Loan Forgiveness (PSLF) program.