Pharmacy Technician - Engagement

Anew Health is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of Exact Care and Tabula Rasa Health Care, we provide a suite of solutions that includes comprehensive pharmacy services;

full‑service pharmacy benefit management; and specialized support services for Program of All‑Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Pharmacy Technicians in our Patient Engagement Center of Excellence may hold multiple duties to ensure Exact Care’s patients receive quality care out of their pharmacy services. They will work in a call center environment, spending their time speaking with patients, doctors and facilities on the phone.

• Providing an exceptional customer service experience each day in a phone‑based environment.
• Answering a high volume of inbound calls from current patients and serving as an Exact Care expert to resolve their questions.
• Placing outbound calls to patients to create, maintain or update their medication profiles.
• Effectively assisting with patient questions over the phone.
• Working through current case queues to problem solve for patient care issues.
• Serving as a liaison between the clinical pharmacists and other medical professionals on patients’ behalf.
• Performing claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks.
• Collecting on patient balances when a patient has an amount due.
• Maintaining patient records with strong attention to detail and confidentiality.
• Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers.
• Accurately retrieving all prescription information and verifying through doctor calls.
• Entering a high volume of data; processing prescription information with speed and accuracy.
• Placing welcome calls to newly onboarded patients and establishing a trusted point of contact.
• Partnering with technicians and pharmacists to ensure that new patients are successfully onboarded to Exact Care.
• Performing in a high volume, fast‑paced environment to support Exact Care’s nationwide patient base.
• Embodying Anew Health’s Core Values in all communications and interactions.
• Other duties as assigned.

• Education:
  
  High school diploma / GED.
• Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate.
• Must maintain a pharmacy technician registration with State Board of Pharmacy.
• Experience:
  
  Must be 18+ years of age.
• Prior experience in a pharmacy setting.
• Skills & Abilities:
  • Comfortable working in a phone‑based environment.
  • Ability to work independently.
  • Self‑motivated and goal‑oriented.
  • Exceptional customer service skills; servicing doctors’ office, pharmacists, and patients over the phone.
  • Thorough drug knowledge.
  • Pharmacy billing knowledge.
  • Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including clear written and verbal communication.
  • Ability to utilize computer equipment, technology and work within multiple software programs to receive medication authorizations, clarifications and/or transfers.
  • Strong prioritization and organizational skills.
  • Maintain a high degree of confidentiality.
  • Passion to help people and enrich their lives.
  • Ability to overcome objections.
  • Ability to think critically and document pertinent details in a world‑class manner that is compliant with state and federal regulations.

This is a full‑time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad‑hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. This is a remote position.

Anew Health offers a comprehensive benefit package for full‑time employees that includes medical/dental/vision, flexible spending, company‑paid life insurance and short‑term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

Anew Health and its affiliated companies are equal opportunity employers. We celebrate diversity and are committed to fostering an inclusive environment for all employees. Applicants are encouraged to confidentially self‑identify when applying. Applicants must be eligible to work in this country.