Certified Pharmacy Technician - Care

Job Summary

Pharmacy Technicians in our Patient Care Center of Excellence may hold multiple duties to ensure Exact Care’s patients receive quality care out of their pharmacy services. They will work in a closed‑door pharmacy environment, spending their time speaking with patients, doctors and facilities on the phone in addition to the outlined job duties and responsibilities. Job duties will vary from phone work and navigating multiple pharmacy software systems to supporting the various stages of patient care/contact.

The role is office (or remote) based, cubicle environment, allowing the Pharmacy Technician to provide an exceptional patient experience.

• Providing an exceptional customer service experience each day in a phone based environment.
• Entering a high volume of data; processing prescription information with speed and accuracy.
• Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers.
• Performing claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks.
• Making outbound calls to patients.
• Working through current case queues to problem‑solve patient care issues.
• Serving as a liaison between clinical pharmacists and other medical professionals on patients’ behalf.
• Partnering with technicians and pharmacists to ensure that new patients are successfully on‑boarded to Exact Care.
• Maintaining patient records with strong attention to detail and confidentiality.
• Accurately retrieving all prescription information and verifying through doctor calls.
• Placing welcome calls to newly on‑boarded patients and establishing a trusted point of contact.
• Placing outbound calls to patients to create, maintain or update their medication profiles.
• Serving as backup support for times of higher patient call volume.
• Effectively assisting with patient questions over the phone.
• Performing in a high‑volume, fast‑paced environment to support Exact Care’s nationwide patient base.
• Embodiment of Anew Health’s Core Values in all communications and interactions.
• Other duties as assigned.

• High school diploma or GED.
• Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintaining a current certificate.
• Maintaining a pharmacy technician registration with the State Board of Pharmacy.

• Must be 18+ years of age.
• Prior experience in a pharmacy setting.
• Ability to perform in an office‑based (or remote) setting that requires sitting at a desk 90% of the time.

• Comfortable working in a phone‑based environment.
• Ability to work independently; self‑motivated and goal oriented.
• Proficiency with computer equipment, technology and multiple software programs for medication authorizations, clarifications and/or transfers.
• Exceptional customer service skills; servicing doctors’ office, pharmacist, and patient needs over the phone.
• Thorough drug knowledge.
• Pharmacy billing knowledge.
• Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including clear written and verbal communication.
• Strong prioritization and organizational skills.
• Maintaining a high degree of confidentiality.
• Passion to help people and enrich their lives.
• Ability to think critically and document pertinent details in a world‑class manner that is compliant with state and federal regulations.

This position is administrative in nature and will present physical demands requisite to a position requiring hearing, seeing, sitting, standing, talking, and walking. Must be able to commute to multiple site locations within assigned territory. May be necessary to work extended hours as needed.

This is a full‑time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad‑hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. This is a remote position.

Anew Health offers a comprehensive benefit package for full‑time employees that includes…