Registered Nurse Call Center

About Rotech

Join a Leader in Home Healthcare

At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at

Overview and Responsibilities

Job Summary

We are seeking a dedicated Registered Nurse Call Center to join our team. In this position, you are responsible for providing telephonic support regarding respiratory equipment/supplies within their clinical expertise and education to field staff, referral sources, patients and caregivers. Also responsible for performing all tasks and communication related to CPAP compliance.

Pay range between $26 - $35 depending on experience and license

* Monday - Friday; 8am - 5pm with a 4-6 week On-Call rotation

Essential

Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

* Available for on-call assignments as needed, flexibility to cover 24/7 call center operation; at this time the rotation is every 4 to 6 weeks

* On-call responsibilities are for phone consultations during non-business hours (e.g., AHCC locations)

* Counsels and re-educates non-compliant patients based on physicians' instructions

* Gathers information from patients, care-givers, field personnel, etc. regarding equipment problems and troubleshoots problems based on information provided

* Initiates patient enrollment into CPAP Compliance Program

* Learns and understands basic insurance guidelines

* Maintains continuing education as necessary for performance of job responsibilities and as required for state licensure or certification

* Maintains up-to-date licensure certification or other requirements per state law in the state(s) of practice

* Makes determination of need for a physical visit when all other measures have been taken and are unsuccessful; contacts the location via e-mail or dispatches the PST or other personnel for physical visit

* Monitors patient's progress according to patient specific insurance guidelines and/or Rotech time-frame

* Performs diligence in securing all company information, including but not limited to company and patient information

* Provides Clinical support to locations/field personnel with clinical related problems or needs, to answer troubleshooting questions

* Provides patient education as applicable; education may include respiratory equipment use, maintenance and safety, physician's prescription for equipment use, importance of compliance with physician's prescription, benefits of therapy, potential consequences of noncompliance and potential adverse reactions/side effects from therapy

* Reviews appropriate manufacture system for compliance tracking

* Performs other duties as assigned

Qualifications

Employment is contingent on

* Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.

* Drug screen (when applicable for the position)

* Compliance with healthcare facility credentialing process (when applicable for the position)

* Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Required

Education and/or Experience

* High school diploma or GED equivalent, required

* Credentials as a Registered Nurse (RN)

* Licensed in primary state of home office as required by state law and provide a copy of license to the location

Preferred

Education and/or Experience

* Completion of an accredited program/degree in respiratory care/therapy or related science is preferred; nursing or other paramedical training may be acceptable depending upon state licensure laws

* Maintain CEUs as required by state law, and if not required by state law, then maintain a minimum of 4 CEUs per year

* May be required to obtain license in neighboring states as required by service area of location

* Experience with home respiratory care, preferred

* One year of related work experience, preferred

Skills and Competencies

* Effectively communicate in English;…