Client Information Coordinator

Job Summary

The Client Information Coordinator is an integral member of the funding/reimbursement team and has primary responsibility of upfront intake and verification of patient information for recommendations for our devices that may be covered by the customer's healthcare coverage. This role is responsible for gathering the application documents, coordinating upfront communication and entering data details to start the funding journey. The main focus is to effectively secure accurate documentation, engage in professional dialogues with stakeholders, and communicate with various parties, ensuring smooth case progression.

• Electronic data entry of all information received via fax, email, and the Tobii Dynavox e‑Funding platform, according to process and standard procedures.
• Identify, label, and store funding documents within the electronic database.
• Identify and properly code client’s medical and speech diagnosis.
• Review and maintain documentation with attention to detail, analyze data and check for errors or inaccuracies.
• Identify client’s healthcare coverage and contact insurance companies to verify eligibility, benefit coverage, exclusions, and prior authorization requirements.
• Execute private insurance calls to confirm and secure accurate benefit information details & prior authorization requirements.
• Prepare state‑specific prior authorization forms/CMN’s and upload to electronic database.
• Identify and verify current physician and other medical details.
• Initiate communication with customer/case contact; verify basic information, provide details of next steps of the funding process, including estimated out‑of‑pocket expenses, missing documents, and securing key contact information.
• Communicate to the Funding Consultant potential challenges with the prior authorization process.
• Advocate as a representative of Tobii Dynavox, identifying the status of the request and ensuring proper flow to the next step of the funding process.
• Meet established goals and expectations successfully.
• Collaborate effectively with multiple stakeholders for case progression.
• Perform various other tasks as assigned.

• High school diploma.
• Two years of experience working with insurance in a medical setting.
• Knowledge of Medicare, Medicaid, Private Insurance and coordination of benefits preferred.
• Experience using myCGS, Navinet, Noridian, and Availity websites preferred.
• Experience navigating phone queues preferred.
• Ability to multitask, prioritize and manage time effectively.
• Organized with ability for problem solving, adaptability, and self‑control during unexpected challenges.
• Interpersonal communication skills.
• Oral and written communication skills.
• Virtual communication skills.
• Excellent telephonic communication skills.

• MS Office Word and Outlook, creating and altering PDFs and other forms.
• Basic computer operation, maintenance, and troubleshooting.
• Web browser and search engines.
• Online application navigation.

• Knowledge of Medicare, Medicaid, and third‑party insurance regulations.
• Records maintenance skills.
• Knowledge of HIPAA guidelines.
• Detail oriented, ability to analyze data and check for errors or inaccuracies.

• Ability to work at a desk for prolonged periods of time.
• Ability to work from home with interruptions.
• Able to work with interruptions in a fast‑paced environment.
• Ability to travel to the Pittsburgh office for team activities/trainings (approx.
  4 times per year).

We are able to pay this Client Information Coordinator $20/hr.

Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin. Equal Opportunity Employer /AA Women /Minorities /Veterans /Disabled.