Tailored Care Manager Supervisor - DUR

Tailored Care Manager Supervisor - Charlotte Office Epiphany Family Services, LLCCharlotte, NCHybrid Position (In-Office, Field Work, and Work from Home)
Internal Candidates, not eligible for bonus.

About the Role Epiphany Family Services is seeking an experienced Tailored Care Manager Supervisor to lead a team of Care Managers providing whole-person, integrated care to individuals with complex behavioral health and medical needs.

This position supports individuals with Intellectual/Developmental Disabilities (I/DD), Traumatic Brain Injury (TBI), serious mental illness (SMI), and substance use disorders (SUD).The supervisor will ensure high-quality care management services, regulatory compliance, and strong collaboration with healthcare providers, community partners, and care teams.

This role operates in a hybrid work environment, including office collaboration, community field visits, and remote work from home.

Responsibilities Leadership & Supervision Supervise, mentor, and support a team of Tailored Care Managers Provide coaching, supervision, and performance management

Ensure staff meet productivity and documentation standards

Care Management Oversight Oversee whole-person care planning and coordination

Monitor caseload assignments and service delivery

Ensure care gaps are addressed and members receive appropriate services

Compliance & Quality Ensure compliance with NC Medicaid Tailored Plan requirements

Conduct case record reviews and quality assurance monitoring

Maintain compliance with 10A NCAC 27G standards

Collaboration

Work closely with healthcare providers, hospitals, and community partners

Support integrated care teams to improve member outcomes

Identify service gaps and improve service delivery

Required Qualifications Candidates must meet Qualified Professional (QP) requirements under 10A NCAC 27G regulations

Education & Credential Requirements Applicants must meet one of the following:

Licensed or provisionally licensed clinician (LCSW, LCMHC, LCAS, RN, etc.)Registered Nurse licensed in North Carolina with 4 years MH/DD/SUD experience

Master’s degree in a human services field + 1-year supervised MH/DD/SUD experience

Bachelor’s degree in the human services field + 2 years’ supervised MH/DD/SUD experience

Bachelor’s degree in another field + 4 years’ supervised MH/DD/SUD experience

Fully certified NCASPPB professional with 4 years MH/DD/SUD experience

Note:

CADC-R and CADC-I certifications alone do not meet QP requirements without the required degree and experience.

Experience Requirements Minimum 2+ years experience in Tailored Care Management (TCM)
Minimum 3 years supervisory or leadership experience

Experience working with individuals with:

I/DDTBISerious Mental Illness Substance Use Disorders

Preferred Qualifications Experience working within NC Medicaid Tailored Plans

Experience with Electronic Health Records (EHR)
Knowledge of DSM-5

Experience supervising behavioral health or care management teams

Benefits

Epiphany Family Services offers a competitive benefits package including:

Medical Insurance Dental Insurance Vision Insurance Short-Term Disability (STD)
Long-Term Disability (LTD)80 Hours Paid Time Off (PTO)
Paid Holidays Employee Discount Program through Tickets at Work Why Join Epiphany Family Services?

At Epiphany Family Services, we are committed to improving lives through person-centered, integrated care. Our team works collaboratively to support individuals with complex needs and strengthen the communities we serve.

If you are passionate about leadership, quality care management, and improving behavioral health outcomes, we encourage you to apply.

Epiphany Family Services is an Equal Opportunity Employer.d
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