Patient Service Representative

Overview

Position Title: Patient Service Representative (PSR)

Engagement: Remote independent contract worker position

Compensation: Competitive fee for service

Schedule flexibility: Work around your schedule

Lifesaving medical technology: The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the Life Vest® wearable cardioverter defibrillator (WCD) and related technologies.

Heart disease is the leading cause of death in the U.S. At ZOLL, your services help ensure cardiac patients receive the life-saving therapy they need. The Life Vest® has been worn by hundreds of thousands of patients and has helped save lives.

Preferred candidates (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis.

Summary: The Cardiac Management Solutions division of ZOLL, manufacturer of the Life Vest®, is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of Life Vest®. Life Vest® is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during changing condition. It is lightweight and easy to wear, enabling patients to continue daily activities with peace of mind that they are protected from SCA.

This role is ideal for health professionals with patient care and teaching experience seeking additional income.

A typical Life Vest® patient is in the hospital awaiting discharge, and the PSR sets up the equipment and trains the patient and caregivers on use and care of the device. They also follow up with patients as needed to ensure understanding and satisfaction. PSRs retain flexibility to accept or decline assignments as their schedules dictate, with most assignments scheduled during free time before/after work or on days off.

• Contact caregivers and family to schedule services
• Willingness to accept assignments which could include daytime, evenings, and/or weekends
• Travel to patients' homes and health care facilities to provide services
• Train the patient and other caregivers in the use of Life Vest®
• Program Life Vest® according to the prescribing physician’s orders
• Measure the patient and determine correct garment size
• Review with patient, and have patient sign, all necessary paperwork applicable to the service
• Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment
• Manage device and garment inventory
• Disclose family relationship with any potential referral source

• Have 1 year patient care experience
• Patient experience must be in a paid professional environment (not family caregiver)
• Patient experience must be documented on resume
• Completion of background check
• Florida and Ohio candidates must complete a level 2 screening
• Disclosure of personal NPI number (if applicable)
• Valid driver’s license and car insurance and/or valid state
• Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order
• Willingness to pay for vendor credentialing through Vendormate to access hospitals