Dispatch & Patient Coordination Specialist - Bilingual English and Spanish - Sa

Dispatch & Patient Coordination Specialist

Full-Time | Greater Houston Area

We are seeking a highly organized Dispatcher & Patient Coordination Specialist who is Bilingual in English and Spanish.

You will dispatch mobile diagnostic services, conduct patient pre-qualifications, maintain disciplined documentation, and ensure proactive, closed-loop communication. Success requires strong follow-through, prioritization skills, and calm professionalism under pressure.

• Triage incoming orders (fax, portal, email, phone)
• Accurately log all activity
• Assign technologists based on location, modality, and urgency
• Coordinate same-day and next-day appointments efficiently
• Confirm appointments with clients and set clear expectations
• Conduct outbound calls to gather demographics and scheduling details
• Assess exam readiness and elevate barriers
• Verify insurance using approved tools (Availity, Novitas and others)
• Maintain complete, real-time notes for every interaction
• Proactively update facilities on scheduling issues
• Coordinate closely with technologists and billing staff

• Orders are accurate and rarely require rework
• Missed exams are minimized through proactive follow-up
• Technologists arrive informed and prepared
• Documentation is complete and reliable
• Patients and facilities feel confident in our process

• Experience in dispatch, scheduling, and healthcare coordination
• Computer skills
• Strong customer service mindset
• Exceptional attention to detail and documentation discipline
• Ability to manage high call volume
• Strong prioritization and time management skills
• Clear written and verbal communication
• High accountability and follow-through
• Bilingual – Spanish and English

Willing to work Tuesday through Saturday approximately 10am-6pm. Flexibility and reliability are essential. Saturday will be a work from home day.