Pharmacy Technician Navigator

Pharmacy Navigator

Location:

Hybrid – 4 days on site in Reading, PA and up to 1 day remote based on business needs after training requirements are satisfied.

Shift: 8am–5pm.

• Medication Dispensing:
  Assist pharmacists in accurately dispensing specialty medications, including measuring, counting, labeling and packaging prescriptions with precision.
• Prescription Processing:
  Review and enter prescription orders into the pharmacy system accurately and efficiently. Verify patient information and insurance coverage and resolve discrepancies.
• Prescription Delivery:
  Coordinate, track, manage and facilitate prescription delivery, adhering to packing and tracking processes.
• Inventory Management:
  Monitor and maintain inventory levels of medications, ensuring adequate stock. Collaborate with the pharmacy team to place orders and track shipments.
• Patient Support:
  Provide excellent customer service to patients and healthcare professionals by answering inquiries, addressing pharmacy‑related concerns, and triaging to the pharmacist as appropriate. Manage multiple patients with diverse needs autonomously.
• Adherence Monitoring:
  Conduct initial and follow‑up calls with patients to assess medication adherence, document appropriately and defer to the pharmacist as agreed.
• Benefits Investigation & Financial Assistance:
  Review patient insurance for affordability, assess availability of financial assistance options and support patients through application processes, including manufacturer coupons, secondary insurance, foundation assistance and manufacturer assistance.
• Communication:
  Display professionalism in all interactions. Communicate effectively in person, by telephone and other electronic communication; document patient information professionally.
• Team
  
  Collaboration:
  
  Act as liaison between patient, pharmacy and other healthcare providers to ensure smooth workflow and effective communication.
• Continuous Learning:
  Stay updated with latest developments in the practice area and participate in training programs and continuing education opportunities.

• Requires 1+ year directly related and progressively responsible pharmacy experience; bachelor’s degree program preferred. CPHT preferred.
• By May 2026, all pharmacy technicians must obtain a Pharmacy Technician Trainee or Pharmacy Technician license issued by the state of Pennsylvania;
  Trainee license holders must upgrade before expiration.
• Knowledge of pharmaceutical products, terminology and clinical pharmacy services.
• Experience with pharmacy software systems and electronic health records.
• Strong interpersonal, organizational and analytical skills; attention to detail.
• Commitment to patient confidentiality and privacy.

• Ability to communicate professionally and effectively both orally and in writing.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Strong interpersonal skills with ability to quickly and creatively address patient issues.
• Familiarity with pharmaceutical products, terminology and clinical pharmacy services.
• Strong organizational skills; attention to detail.
• Good analytical skills.
• Commitment to maintaining patient confidentiality and privacy.
• Experience using pharmacy software systems and electronic health records.

We provide compensation, benefits and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to medical, dental and vision care, we offer a comprehensive suite of benefits focusing on physical, emotional, financial and social wellness, including backup dependent care, adoption assistance, infertility coverage, family‑building support, behavioral health solutions, paid parental leave and paid caregiver leave.

Training programs, professional development resources and mentorship opportunities are also available.

Full‑time. Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. Harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with non‑discriminatory principles. Reasonable accommodations for individuals with disabilities are available.