Dental Billing Specialist

Essential Functions

• Answer phone calls and emails with questions pertaining to dental billing issues.
• Provide excellent billing customer services over the phone or in person.
• Process credit card payment for out‑of‑pocket and other balances that are patient responsibility.
• Work with patients with past‑due accounts to set up payment plans and collaborate with other Billing Support specialists.
• Manage dental billing inquiries.
• Investigate dental denied claims for successful processing and receipt of payment from insurance.
• Respond to payer inquiries in a timely manner.
• Submit claims in a timely manner.
• Manage self‑pay visits, making sure insurances are correct before attaching them to patient accounts.
• Work to reduce aging and average days receivable from dental claims.
• Maintain up‑to‑date knowledge of ever‑changing dental billing regulations.
• Work with the rest of the billing staff to create more efficient workflows.
• Attend trainings and meetings as scheduled.
• Ability to work with insurance companies to get claims paid.
• Knowledge and experience in Epic / Wisdom system.
• Understand FQHC dental billing process and Sliding Fee Discount programs.
• Assist with other duties and responsibilities as requested.

• Commitment to driving diversity, equity and inclusion.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong critical thinking skills.
• Proven strategic agility, ability to succeed in a fast‑paced, continuously evolving environment.
• Ability to adapt to the needs of the organization and employees.
• Thorough knowledge of employment‑related laws and regulations.
• Proficient with Microsoft Office Suite or related software.
• Confidence, professional judgment, and grace under pressure.
• Works well independently and as part of the team.

This position does not have any supervisory responsibilities.

Primary environment is home office, administrative office, or clinical office. This role requires regular walking and may bring the employee into contact with patients who may have contagious illnesses.

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Must have the ability to travel between MCC sites in the St. Paul/Minneapolis metro area.

We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Minnesota Community Care values building a culturally diverse staff that reflects the communities it serves, and strongly encourages women, minorities, and persons with disabilities to apply.

Minnesota Community Care is committed to providing Equal Employment Opportunities to all applicants. EO M/F/Disability/Vet Employer.

• High school diploma, GED, or equivalent years of experience.
• At least 2 years’ experience working in a related field. Family Practice, FQHC or Community Clinic experience highly preferred.
• Computer proficiency – Microsoft Office, EHR (EPIC, Centricity and Athena platform), etc.
• 10‑key skills, math ability, accurate PC keyboarding and data entry skills.
• Bilingual (English/Spanish or English/Hmong) highly preferred.
• Dental/Medical knowledge preferred.