Certified Pharmacy Technician - Engagement

Anew Health is a leading pharmacy care management company that provides comprehensive pharmacy services, full‑service pharmacy benefit management, and specialized support for the Program of All‑Inclusive Care for the Elderly.

• Providing an exceptional customer service experience each day in a phone‑based environment.
• Answering a high volume of inbound calls from current patients and serving as an Exact Care expert to resolve their questions.
• Placing outbound calls to patients to create, maintain or update their medication profiles.
• Effectively assisting patients with questions over the phone.
• Working through current case queues to problem‑solve patient care issues.
• Serving as a liaison between clinical pharmacists and other medical professionals on patients’ behalf.
• Performing claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks.
• Collecting on patient balances when a patient has an amount due.
• Maintaining patient records with strong attention to detail and confidentiality.
• Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers.
• Accurately retrieving all prescription information and verifying through doctor calls.
• Entering a high volume of data; processing prescription information with speed and accuracy.
• Placing welcome calls to newly onboarded patients and establishing a trusted point of contact.
• Partnering with technicians and pharmacists to ensure new patients are successfully onboarded.
• Performing in a high‑volume, fast‑paced environment to support Exact Care’s nationwide patient base.
• Other tasks as required.

• Comfortable working in a phone‑based environment.
• Ability to work independently.
• Self‑motivated and goal‑oriented.
• Exceptional customer service skills; servicing doctors’ offices, pharmacists, and patients over the phone.
• Thorough drug knowledge.
• Pharmacy billing knowledge.
• Knowledge of appropriate processes for taking prescriptions, clarifications, and transfers including clear written and verbal communication.
• Ability to utilize computer equipment, technology, and work within multiple software programs to receive medication authorizations, clarifications and/or transfers.
• Strong prioritization and organizational skills.
• Maintain a high degree of confidentiality.
• Passion to help people and enrich their lives.
• Ability to overcome objections.
• Ability to think critically and document pertinent details in a world‑class manner that is compliant with state and federal regulations.
• Ability to exhibit Exact Care Pharmacy’s core values in daily work.

• Must be 18+ years of age.
• High‑school diploma / GED.
• Prior experience in a pharmacy setting.
• Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate.
• Must maintain a pharmacy‑technician registration with State Board of Pharmacy.
• Ability to perform in an office‑based (or remote) setting that requires sitting at a desk 90% of the time.

Monday through Friday, 9:00am to 5:30pm.

This is a remote position. Anew Health offers a comprehensive benefit package for full‑time employees, including medical, dental, vision coverage; flexible spending; company‑paid life insurance and short‑term disability; voluntary benefits; a 401(k) plan; paid time off; and paid holidays.

Anew Health is an equal‑employment‑opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees. Anew Health is a drug‑free workplace. All applicants are eligible to work in the United States.