Coordinator,Patient Outreach

• Facility Corporate
  - Enterprise Allocations
• Schedule
  - Shift
  - Hours Temporary
  - Days

Pediatric Associates is a patient-focused practice. Our goal is to always offer the best experience for our patients. The primary functions of the Patient Outreach Coordinator are to contact patients, parents and/or guardian to schedule appropriate visits depending on patient needs. Our team is focused on promoting good health through yearly well visits and care gap closures.

This list may not include all the duties that may be assigned.

EDUCATION:

• High School Diploma or equivalent.
• Experience may commensurate education.

Preferred:

• Graduation from an accredited Medical Assistant or Nursing Program.

EXPERIENCE:

• A minimum of 2 years’ experience in patient engagement, patient advocacy, and/or patient outreach.
• A minimum of 2 years’ experience with patient scheduling.
• A minimum of 2 years’ experience in a medical office.

LICENSURE / CERTIFICATION:

• Registered or Certified Medical Assistant, Licensed Practical Nurse (LPN) or higher nursing licensure.

• Proficient working on the computer with excellent typing skills.
• Ability to use different computer applications such as:
  Electronic Health Records, spreadsheets, word documents, electronic mail, and additional systems as needed.
• Ability to prioritize workload, work independently, organize and complete assigned tasks accurately and in a timely manner.
• Demonstrated skills in effective written and verbal communication.
• Follow a defined list of tasks and complete them in a timely fashion.
• Follow established policies and procedures.
• Be a team player.
• Ability to multitask, move from one assigned task to another with ease.

• Patient-facing (remote)
• May rotate working in the office and remote/telework.
• Must have a home/work, space conducive to HIPAA standards (will be HIPAA trained).
• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of sitting.
• Good visual acuity through normal or corrected vision.
• Good hearing acuity.
• Ability to navigate various applications and function in a fast-paced environment.
• Ability to lift and transport up to 25 pounds.

• Vision
• Sense of sound
• Sense of touch

• Excellent customer service skills.
• Ability to make a large volume of quality outbound calls per work session.

Adhere to all organizational information security policies and protect all sensitive information, including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations.