Community Health Worker, Housing Specialist

Community Health Worker (CHW) 1

The Community Health Worker (CHW) 1 serves as a liaison between health and social services and the community, identifying health‑related issues, collecting data, and discussing concerns with the people served. In this role, you will address members’ housing concerns and connect them with community resources. This will include helping with completion of applications, identifying housing vacancies, adding members to wait lists and helping members understand and utilize their housing benefits in partnership with the community and in accordance with Medicaid population policies.

This is a field role and you will need to travel up to 25% to member homes and facilities. You will report to a Manager of Care Management.

• Conduct in‑person assessments to understand member care needs, preferences, socioeconomic barriers, and evaluate the home environment.
• Assist members in navigating healthcare and social service systems, coordinating access to basic needs with a focus on housing (housing, food, income, transportation).
• Identify and address barriers to housing, ensuring members can attend appointments.
• Provide social support to boost members’ morale and sense of self‑worth, serving as a trustworthy, reliable, non‑judgmental, consistent, and accepting team member.
• Support member independence through appropriate education and coaching.
• Conduct research and in‑person outreach to locate difficult‑to‑contact members to increase assessment completion and participation in clinical programs.
• Build and maintain relationships with providers and community resources to support member referrals and implement community assessments to identify resource gaps.
• Regularly travel to conduct member visits and community‑based visits as needed to ensure effective program administration.
• Work collaboratively with other associates as a member of the care support team.

• Must reside in the state of South Carolina.
• Able to travel up to 25%.
• Minimum two (2) years of experience with community resources, health agencies, or social services (e.g., Area Agency on Aging, DME providers, Meals on Wheels).
• Proficiency in Microsoft Office (Teams, Excel, PowerPoint, Outlook, Word).
• Build rapport with members and community partners.
• Respect for cultural and demographic diversity.
• Strong written and verbal communication skills and advocacy for members at all care levels.
• Must have a separate locked room that can be used as a home office to ensure continuous privacy while working.

• Community Health Worker training and/or certificate or willingness to complete within one year.
• Bachelor’s degree in social work or related field.
• Familiarity with state Medicaid program guidelines.
• Experience engaging with Medicaid enrollees, including those with physical health and behavioral health needs and varied health literacy.

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It also applies to all employment actions, including recruitment, hiring, promotion, etc.