Customer Service Specialist II Remote

Customer Service Specialist II - Remote

The 61st Street Service Corporation provides administrative and clinical support staff for Columbia Doctors. This position supports Columbia Doctors, one of the largest multi‑specialty practices in the Northeast, comprising more than 2,800 physicians, surgeons, dentists, and nurses offering more than 240 specialties and subspecialties.

This position is primarily remote; candidates must reside in the Tri‑State area. There may be occasional requirements to visit the office for training, meetings, or other business needs.

The Customer Service Specialist II handles and resolves incoming phone calls from patients, insurance carriers, and physician offices. Responsibilities include collections of outstanding patient balances, establishing payment arrangements, and updating patient and guarantor accounts with new demographic and insurance coverage information. The Specialist must exhibit professional and courteous behavior at all times during patient and/or client interaction.

• Expeditiously handle large volume of calls.
• Collect full payment from patient or guarantor.
• Establish payment arrangements per guidelines and document terms in billing system.
• Apply payments collected over the phone to each date of service.
• Handle customer inquiries, disputes, and complaints. Escalate contentious complaints to supervisor or higher management.
• Obtain all insurance, demographic, guarantor information and update patient profile, as well as bill third‑party payers as appropriate.
• Perform other job duties as required and assigned.

• High school graduate or GED certificate required.
• Minimum of 1 year’s experience in a physician billing or third‑party payer environment.
• Demonstrated understanding of contracts, insurance benefits, exclusions, and other billing requirements, as well as claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance regulations.
• Ability to understand and navigate the payer adjudication process.
• Patient financial and practice management system experience in Epic and/or other electronic billing systems preferred.
• Knowledge of medical terminology preferred.
• Previous call center/claims experience in an academic healthcare setting preferred.

$23.69 - $32.00

The Service Corporation offers a competitive comprehensive benefits package to eligible employees, including healthcare and paid time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.