Billing and Collections Specialist; Remote

Employment Type:

3-Month Contract

$20–$25 per hour (based on experience)

Understood Care was founded by clinicians, patient advocates, and healthcare leaders to make healthcare simpler, safer, and more supportive for older adults. We provide Medicare-covered patient advocacy services and work only for our clients, not hospitals or insurance companies. Each client is paired with a dedicated advocate who helps them navigate care, reduce costs when possible, and make confident healthcare decisions because healthcare should feel human.

Understood Care is seeking a detail-oriented and results-driven Billing and Collections Specialist for a 3-month contract. This role will focus primarily on billing operations, claims follow-up, and collections to ensure accurate and timely reimbursement. The ideal candidate is organized, proactive, and experienced in managing billing workflows and resolving outstanding balances efficiently.

• Submit and track claims accurately and in a timely manner
• Monitor claim status and proactively follow up on unpaid or denied claims
• Identify billing discrepancies and support resolution efforts
• Ensure accurate documentation and compliance with payer requirements

• Manage accounts receivable and follow up on outstanding balances
• Communicate with payers regarding claim status and payment issues
• Support reconciliation of payments and remittance posting
• Track and report on billing and collections progress as needed

• Maintain organized billing records and documentation
• Collaborate with internal teams to ensure accurate provider and patient data
• Support process improvements to strengthen billing workflows

• 2–5 years of experience in healthcare billing and collections
• Familiarity with payer portals and claims management processes
• Strong attention to detail and organizational skills
• Ability to manage multiple deadlines independently
• Excellent written and verbal communication skills
• Experience with healthcare administration systems is a plus

• Competitive hourly pay ($20–$25/hour)
• Fully remote opportunity
• Collaborative and mission-driven team environment