Clinical or Customer Success Manager

Position: Customer Success Manager
Location: Remote/Travel Role (Travel Commitment: Up to 50%)

At Med Transcribe AI, we're on a mission to revolutionize medical billing with AI-powered transcription and coding—improving efficiency and reducing denials by equipping physicians with cutting-edge tools. We strive to enhance medical efficiency, improve patient outcomes, and foster a stronger connection between doctors and patients through seamless communication and trust.

As a Customer Success Manager (CSM) at Med Transcribe AI, you will be the primary point of contact for our clients. Your responsibilities will span from onboarding new users and guiding them through the platform to providing ongoing support and fostering engagement. You will ensure clinicians maximize the value of our technology, oversee integration with their EHR systems, and drive adoption across healthcare teams.

Acting as a trusted advisor, you will champion customer success while representing our brand with excellence.

Accelerate user adoption and ensure customers quickly realize the benefits of Med Transcribe AI.

Encourage consistent platform engagement and optimize utilization through strategic guidance.

Serve as a technology advocate, ensuring seamless integration within clinical workflows.

Analyze performance metrics and align success strategies with defined objectives.

Proactively monitor customer satisfaction and resolve concerns efficiently.

Collaborate with internal teams to streamline product development, troubleshoot issues, and document feature requests.

Develop customer testimonials and case studies in partnership with marketing teams.

Foster strong relationships with customers through clear communication and strategic leadership.

Previous experience in customer-facing roles (preferably within healthcare or technology).

Strong technical aptitude with a willingness to learn EHR system integrations.

Self-driven, highly organized, and detail-oriented approach to managing multiple accounts.

Exceptional verbal and written communication skills.

Proactive problem-solver who anticipates challenges and takes initiative.

Healthcare experience is a plus but not mandatory.

Salary: $40,000-$50,000 annually

Time Off: Flexible PTO policy

Support: Work-from-home stipend

The Med Transcribe AI Customer Success Team thrives in a dynamic and fast-paced setting, ensuring our clients receive unparalleled support. Collaboration across departments is key to our success, and we are dedicated to building a team that values trust, teamwork, and transparency.

We are committed to fostering diversity, equity, and inclusion in our hiring practices. If you come from a background that is underrepresented in the tech sector, we strongly encourage you to apply.

In accordance with federal regulations, all new hires must verify their identity and eligibility to work in the United States upon employment.

At Med Transcribe, we're on a mission to revolutionize medical billing with AI-powered transcription and coding—improving efficiency and reducing denials.

At Med Transcribe AI, we believe in creating an environment where you feel valued, supported, and empowered to do your best work.