Senior Ambulatory Pharmacy Technician

Overview

Estimated Pay Range: $22.06 - $33.10 / hour, based on location, education, & experience.

Department Name: Ambulatory

Work Shift: Varied

Job Category: Pharmacy

In accordance with State Pay Transparency Rules. Innovation and highly trained staff. Our Pharmacy team members play a critical role in ensuring the best care for our patients. Join a nationally recognized leader that values excellence and begin making a difference in people’s lives. Apply today.

Senior Ambulatory Pharmacy Technician
, you will collaborate with Pharmacists, Pharmacy Technicians, providers and supporting staff at the clinics, and community pharmacies. You will also filter out refill requests that the program doesn’t support, work up and screen patient charts for relevant information, follow standard procedures for documentation, answer phone calls from patients to process their refill requests and navigate various systems (Cerner, Genesys, and Microsoft applications).

This position involves being on the phones for the full day, answering incoming calls from patients who need assistance related to their medication refills.

Work Location
:
This is a remote role requiring availability every day of the week, Monday to Sunday, between 6 AM and 7 PM depending on business needs with the potential for rotating Saturdays. Holiday rotation likely. 100% work from home.

Hire Bonus
:
Up to $5,000 available. Recruiter to provide these details during the interview process.

This position performs a variety of support functions, under the supervision of clinical pharmacists, to contribute to the overall improvement of healthcare quality as well as efficient use of resources. This role specializes in collaborating with pharmacists, providers and supporting staff at clinics and community pharmacies to process prescription renewal requests. Primary responsibilities include processing prescription renewal requests received via electronic messages, faxes or phone calls.

• Maintains full knowledge of clinical techniques, software applications, or skilled trade. Demonstrates understanding of department knowledge and resources. Documents according to standards set by the department and regulatory agencies.
• Uses prior experience, diversified procedures and general instructions and procedures to solve a variety of problems. Chooses best alternative from group of known possibilities.
• Responds to standard requests from internal and/or external customers. Interacts primarily with department personnel, cross-department personnel, internal and/or external customers, patients and physicians.
• Uses discretion to prioritize assigned tasks and duties based on changes in workflow or other immediate situations. Uses independent decision making based on technical knowledge and department standards.
• Position may require performing clerical or administrative duties that do not require a pharmacist technician license, on a full time or part time basis as assigned.

Requires Pharmacy Technician licensure and active Pharmacy Technician in the state of practice.

Incumbents in Arizona are also required to provide the AZ Board of Pharmacy Wallet Card at time of hire.

Must have two or more years of ambulatory pharmacy experience (retail/community or managed care) or demonstrate knowledge of ambulatory pharmacy. Must possess good organizational, problem solving and computer skills. Must demonstrate effective oral and written communication skills. Moderate experience, typically gained through 2-4 years relevant work experience OR 12–18 months in an educational program.

Must have knowledge of computer software, particularly Microsoft applications.

Completion of a technical certificate program

Strong analytical, creative problem solving, and customer service skills. Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, and Teams.

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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