Clinical Subject Matter Expert

Fusion Health was founded in 2006 and provides Health Tech solutions that proactively manage the quality of life for underserved patients managed by government agencies such as Public Health, Rehabilitation & Corrections. Our mission is to deliver impactful solutions that drive efficiency for clinicians in movement‑restricted communities.

Building a quality team takes a lot of work. Our founder and CEO, Bryan Jakovcic (EY Entrepreneur of the Year), works hand in hand with our Human Resources team and we are searching the globe for the Fusionite of tomorrow. Our team is among some of the brightest and most inspiring in the industry. To boot, they love working at Fusion so much that we have been certified as a Great Place to Work by Fortune!

We pride ourselves on our modern company culture as a vibrant and diverse group. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. Our headquarters is located in Woodbridge, New Jersey, just minutes from several major train stations. Lovingly known as HQ4, it features high‑tech open working spaces, multiple meeting areas, café, a gym, and an arcade!

Our satellite office locations are also equipped with state‑of‑the‑art technologies and similar amenities.

• Work From Anywhere (WFA) program (up to 100 days WFA per year)
• 20 PTO Days to start, with an additional PTO day per year for each year you are a Fusionite (up to 30 PTO days max per year)
• Business casual dress code
• Easy‑going corporate structure. We hate red tape.

This role is vital to our organization's mission and growth, and if selected, you'll work on the following challenging and interesting projects:

• Become a subject‑matter expert in both client and Fusion applications, workflows, and processes.
• Work with complex healthcare workflows, demonstrating knowledge of integrated workflows, applications, and problem analysis to provide system solutions for organizational needs.
• Enhance customer insights by actively engaging with end‑users, analyzing trends, and leveraging data to drive customer‑centric decisions and product innovation.
• Collaborate with key stakeholders to gather requirements and design customized EHR solutions that meet the specific needs of the organization.
• Configure and customize EHR workflows to align with clinical and administrative processes.
• Collaborate with cross‑functional teams by actively engaging with teams, sharing expertise, and aligning on project objectives to ensure seamless client and new product implementations.
• Work to foster continuous improvement by identifying challenges, generating creative solutions, and contributing to product innovations that enhance client growth and efficiency.
• Communicate project progress, challenges, and solutions effectively to stakeholders.
• Adhere to HIPAA regulations for transactions, security, and confidentiality.

We believe in harnessing diverse talents and perspectives, and if you believe you have what it takes to excel in this role, we want to hear from you. We look forward to reviewing your application if you have the following qualifications and experience:

• Nursing or clinical background required.
• Knowledge of correctional healthcare is preferred.
• Bachelor's degree in a healthcare related field preferred.
• 2‑4 years of experience in a similar role.
• Proven experience in EHR system implementation and support.
• Strong understanding of healthcare operations and clinical workflows.
• Knowledge of healthcare regulations, including HIPAA.
• Proficiency in EHR software, clinical workflows, and client management.
• Excellent communication and interpersonal skills.
• Strong problem‑solving abilities.
• Attention to detail and commitment to quality.
• Ability to work independently and in a team environment.
• Willingness to travel on site to client facilities is preferred.
• Relevant certifications, such as Certified Correctional Health Professional (CCHP), are a plus.
• This is a remote, full time, salaried role.
• Our normal hours of operation are Monday – Friday, 8:00 AM – 4:00 PM EST or CST.
• This position description is not intended to be exhaustive, and other duties may be assigned as…