Pharmacy Technician II - Call Center, Remote Lebanon, TN

Overview

Pharmacy Technician II – Call Center, Remote location at Dartmouth Health, Lebanon, TN. This full‑time, 40‑hour‑per‑week, benefitted position tasks routine and specialized technical and clerical duties for drug distribution to patients, under the supervision of a licensed pharmacist. The Retail Call Center operates Monday‑Friday 7:00am–6:00pm and Saturday/Sunday 8:00am–6:00pm. Sign‑on/Retention bonus available: $5,000.

Employees hired to work at least 0.50

FTE (20 hours per week) are eligible for Dartmouth Health benefit plans on the employee’s first day.

• Medical Insurance
  :
  Two plans available through Anthem BC/BS—high‑deductible health plan (HDHP) with health savings account and a PPO plan. Employer contribution of 4% of biweekly pay.
• Retirement
  :
  Employee contributions are vested immediately; biweekly employer matching contribution of 50% on up to 4% of pay (maximum 2% of pay).
• Paid Time Off
  :
  Accrued per pay period based on hours worked; includes six paid holidays.
• Shift Differential
  : 10% evening, 20% night, and 15% weekend shift differentials where applicable.
• Tuition Reimbursement
  :
  Up to $3,000 per year.
• Dental
  , Vision

• Answer phones and triage customer service issues.
• Prepare prescription and non‑prescription medication and/or devices.
• Stock and replenish stock locations and automated dispensing machines (ADMs) and/or robots (e.g., shelves, carousels, Parata).
• Serve as a preceptor and assist with orientation and training of pharmacy department staff.
• Communicate supply issues, problems or discrepancies appropriately.
• Assist in revising policy and procedure.
• Deliver medications to beds or patient care area.
• Perform purchasing and billing functions.
• Establish and maintain training materials.
• Inpatient Only
  :
  • Prepare intravenous admixtures or other sterile drug products (excluding antineoplastic medications) in accordance with USP chapter under supervision of a licensed pharmacist.
  • Prepare or compound non‑sterile, non‑antineoplastic drug products in accordance with USP chapter under supervision of a licensed pharmacist.
  • Maintain the hardware and software of the department's multiple computer systems.
• Outpatient Only
  :
  • Electronically process prescription orders and prepare prescriptions for verification by a pharmacist.
  • Process third‑party claims.
  • Perform call‑center duties: mail order processing, take verbal orders from providers, run registers, data entry, production, and transfer prescriptions.
  • Perform other duties as required or assigned.

• Ability to multitask and pay attention to detail.
• Ability to maintain composure under stressful situations.
• Strong customer service skills, including phone interactions.
• Ability to work flexibly in a fast‑paced environment with accuracy.
• Associate’s degree in a health or related field with one year of pharmacy experience, or equivalent education and experience preferred.

• Registered Pharmacy Technician with the NH Board of Pharmacy required.
• Certified Pharmacy Technician (CPhT) certification required.
• BLS Certification required within 30 days of hire for Pharmacy Technicians in the Retail or Specialty Pharmacy if required to administer immunizations.

• Remote:
  Fully Remote.
• Area of Interest:
  Allied Health.
• Pay Range: $22.27/hr – $34.51/hr.
• FTE/Hours per Pay Period: 1.00 – 1.00 (40hrs per week).
• Shift: Day.
• Job .

Dartmouth Health is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability. Dartmouth Hitchcock Medical Center and Dartmouth Hitchcock Clinics comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex.

We do not exclude or treat people differently because of race, color, national origin, age, disability, or sex.