Senior Product Manager

Who We Are

Point
32

Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point
32

Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are.

We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.

The Senior Product Manager is responsible for leading and managing product team(s) to develop multiyear product strategies, roadmaps, and competitive offerings to meet profitability and membership goals. Candidates should have a deep understanding of state and federal regulatory requirements, experience navigating the complexities of the QHP market, and the ability to develop and execute strategies that ensure compliance while driving market growth and innovation.

• Develops and manages the 2-4-year product strategy for a set of product lines and/or geographic regions. Lead product-specific, cross-functional teams responsible for assessing/implementing new/revised or enhanced product designs and programs.
• Meet with internal and external stakeholders/customers including market teams, brokers, accounts, vendors, and government agencies to incorporate voice of the customer in product roadmap.
• Develop new products and features, product enhancements, line extensions, portfolio revisions, and product discontinuation as needed to achieve market position, membership goals, and profitability targets.
• Synthesize product line financial modeling and analysis into actionable tactics. Assess market and competitive positioning in support of expansion strategies.
• Monitor and report on-going performance of product portfolio(s) including profitability, customer satisfaction, membership growth/retention, and operational performance. Develop course correction proposals, as needed, based on metrics.
• Collaborate with other teams in the development of product collateral, marketing, and communications initiatives and in conducting internal and/or external trainings. Map and manage the customer experience.
• Manage vendor relationships as part of the product line.
• Other duties and projects as assigned.

• Required:
  
  Bachelor’s degree in a related field
• Preferred:
  Master’s degree

• Required:
  
  5-7 years of related work experience
• Preferred: 5-7 years of product management, strategic planning, project management, marketing, or healthcare sales experience.
• Preferred: experience in developing, managing, and optimizing health insurance network products

• Effective and strategic leader who can use strong analytic and problem-solving skills to facilitate cross-functional teams.
• Excellent interpersonal and collaboration skills; ability to influence at all levels of the organization.
• Proven organization, facilitation, and conflict management skills
• Ability to function effectively in a fast paced, rapidly changing regulatory and competitive environment.
• Resilient, collaborative, flexible, innovative.
• Excellent oral, written and presentation skills.
• Proactively identifies potential impacts and issues and takes initiative to propose and drive solutions.

• Must be able to work under normal office conditions and work from home as required.
• Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
• May be required to work additional hours beyond standard work schedule.

$ - $

The annual base salary range provided for this position represents a range of salaries for this role and…